Night Manager

Job Description

As a Night Manager, you will be responsible for overseeing all operations during the night shift ensuring the smooth running of the hotel and creating a safe, sound and exceptional guest journey from night until morning.

Your primary duties & responsibilities include:

• Manager on duty for the hotel, including check-ins, check outs and guest enquiries
• Perform night audit functions, ensuring proper balancing of hotel revenues in rooms and food & beverage
• Handle guest concerns and react quickly, tracking and notifying proper areas to guarantee memorable moments for our guests
• Ensuring the safety of our guests throughout the night
• Lead and support the Front Office team to deliver exceptional guest service
• Manage daily operations such as check in/ check out, billing and reporting.
• Handle guest enquiries and resolve issues professionally and promptly.
• Coordinate with other departments including Housekeeping, F&B, Sales, Reservations and Finance to ensure smooth operations.
• Train, mentor and develop the team, fostering a positive Heartist culture.
• Drive revenue through upselling and loyalty engagement.
• Ensure compliance with WHS, security and Accor brand standards. 

Qualifications

Your experience and skills will include:

• Full Australian Working Rights - this role is not available for sponsorship
• Service focused personality and the love of working through the night is essential 
• Ability to work flexible schedule, including ability to work across a 7-day roster, including, weekends and public holidays, shift hours are from 11pm – 7am
• A good understanding of finance and accounting practices
• Prior experience working with Opera Cloud or a related system
• Proven ability to build and maintain good relationships with all stakeholders
• Multi-tasker that is highly organised, detail-oriented, and able to manage conflicting priorities
• Ability to lead by example, believe in a strong team culture and set the scene for high performance

Additional Information

About Us:

ibis Styles is a bright, funky and vibrant hotel situated in the heart of Brisbane City. Our guests include business, corporate and leisure guests looking for practical hotel solutions. 

As an Accor team member you will also have the opportunity to grow and develop your career all over the world! Aside from the amazing discounts across hotel accommodation and food and beverage, there are a host of other employee benefits available to our HEARTISTS. 

In return for your contribution and commitment, we will provide competitive remuneration, a supportive work environment, flexibility and fantastic career and training opportunities. Being part of the Accor group you will also be entitled to generous employee benefits including: 

Become part of our Stylish team here at ibis Styles and you'll look forward to the following benefits:

• Daily lunch options provided
• Staff discounts in the restaurant
• Accor employee staff rates at any Accor property worldwide
• Food and Beverage discounts at Accor outlets
• Inner city location- public transport options at our door
• Friendly and inclusive team
• Career growth and learning and development

Discover the life that awaits you at Accor, visit https://careers.accor.com/

Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS

Come and join our Stylish Heartist Team today!