Housekeeping Attendant - Spa and Wellness

Job Description

• Guest Room Servicing — Prepare and refresh guest rooms to Fairmont’s world‑class luxury standards
• Impeccable Cleanliness — Maintain exceptional presentation of bedrooms, bathrooms, and in‑room amenities
• Linen & Supply Care — Replenish towels, linens, and guest supplies with accuracy and consistency
• Maintenance Reporting — Identify and report maintenance concerns promptly to keep rooms in perfect condition
• Guest Privacy — Handle guest belongings with absolute respect, discretion, and professionalism
• VIP Room Preparation — Support personalised touches and elevated presentation for VIP guests
• Trolley & Storage Upkeep — Maintain organised, clean, and fully stocked housekeeping trolleys and storage areas
• Guest Interaction — Respond warmly and professionally to guest requests with a guest‑first mindset
• Team Collaboration — Work closely with Floor Supervisors, Housekeeping, and Front Office to ensure timely room readiness
• Cleaning Standards — Follow all cleaning procedures, including deep‑cleaning schedules and Fairmont brand standards
• Health & Safety Compliance — Adhere to hygiene, COSHH, and manual‑handling regulations
• Daily Briefings — Participate in briefings and ongoing training to maintain service excellence
• Lost & Found — Support accurate, confidential handling of lost‑and‑found items
• Team Culture — Contribute to a respectful, positive, and supportive team environment
• Fairmont Standards — Uphold Fairmont grooming, communication, and service expectations at all times

Qualifications

• Experience — Minimum 1 year of housekeeping or cleaning experience, ideally in a luxury hotel
• Attention to Detail — Strong eye for detail and pride in delivering exceptional standards
• Cleaning Knowledge — Understanding of cleaning techniques, hygiene standards, and room presentation
• Health & Safety — Awareness of UK health & safety regulations, including COSHH (training available)
• Teamwork & Independence — Ability to work both independently and collaboratively
• Time Management — Strong organisational and prioritisation skills
• Professionalism — Courteous, professional, and guest‑focused approach
• Physical Capability — Ability to meet the physical demands of the role
• Passion for Hospitality — Genuine enthusiasm for luxury service and creating memorable guest experiences

Additional Information

What is in it for you?

• Exclusive Discounts:
  • Fairmont Cheshire, The Mere, Spa and Golf discount
  • Fairmont, Raffles, and Accor Hotels (friends and family rates are included)
  • 20% off food and beverage in on-site restaurants
• Colleague restaurant
• Being part of The Mere Team – our culture is unique!
• You will benefit from training and development opportunities
• Competitive salary and benefits including pension
• 28 days of holiday including public holidays
• 1-5 days service award based on length of service
• Special rates for Fairmont Cheshire, The Mere colleagues and their friends & family and discount across Accor hotels worldwide
• And last but not least you will get to work with a team of EXTRAORDINARY people