Reception Team Member

Job Description

We are seeking a friendly and professional Reception Team member to join our organization in Bristol, United Kingdom. As the first point of contact for our guests, you will play a crucial role in creating a welcoming atmosphere and ensuring a positive experience for all visitors.

• Greet and welcome guests in a warm and professional manner
• Handle guest inquiries, complaints, and requests efficiently and courteously
• Manage check-in and check-out procedures, ensuring a smooth process for all guests
• Respond to phone calls, emails, and in-person inquiries promptly and accurately
• Coordinate with other departments to fulfill guest needs and resolve any issues
• Maintain a clean and organized reception area
• Process payments and handle cash transactions accurately
• Assist with administrative tasks such as filing, data entry, and report generation
• Stay informed about hotel amenities, local attractions, and events to provide guests with relevant information
• Ensure compliance with all safety and security procedures
• Be flexible in your working patterns, shifts include mornings, evenings and weekends.

Additional Information

Benefits

• Discounted hotel stays across the world with ALL Heartist Card.
• Free Bonus Breaks Voucher.
• Cycle to Work Scheme.
• Staff Uniforms Provided.
• Free Staff Car Park
• Meal provided whilst on duty.
• Double time bank holiday pay

Job Types: Full time, permanent