Content Specialist, Service Operations
Posted about 3 hours ago
Job Description
Assist with the maintenance of accurate articles:
-Supports the uploads of updated macros and other content to multiple platforms: SalesForce, HelpJuice/Knowledge Base, and PandaCare
-Self-starter and able to work independently with minimal supervision
-Able to work on multiple projects while delivering within deadlines
Support articles updates in line with latest SOP releases:
-Keep abreast of monthly SOP updates and assist Manager to update relevant content accordingly
-Ensure that SOP updates are accurate and uploaded in a timely manner
Liaising with local teams for translations:
-Monitor content translations, and ensure completion within strict deadlines
Assist Manager with other tasks on an ad hoc basis:
-Support Manager with ongoing projects on an ad hoc basis
Qualifications
Good English communication skills
Familiarity with CS SOPs
Meticulous and high attention to detail
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