German Speaker | Logistics Backoffice Agent

Job Description

Your contribution to something big: 

• Call acceptance and ticket opening; translation tickets from German to English; process service orders; forward solution to clients; escalation to 2nd/3rd level supports when needed; keep database with new incidents/solutions;
• Answer calls meeting high quality standards and specified time frames;
• Technical support requests regarding hardware requirements, settings and general usage;
• Customer support for registration in the app and the set-up process;
• Update and expand FAQ list with the help of 2nd level support;
• Receiving and forwarding all requests and suggestions to improve and customize the app to 2nd level support;

Qualifications

What distinguishes you:

• German Language (C2 level) Mandatory;
• English (at least B1 level, written communication);
• Knowledge of automotive and IT technologies;
• Basic technical knowledge;
• Experience in freight forwarding and logistics;
• Experience in 1st level support and ticketing systems;
• Good communicative competencies, commitment and solutions oriented;
• Customer oriented; able to solve conflicts; multitasker; versatile; stress resilience; team player;
• Schedule: Monday to Friday

Additional Information

What we offer you:

Challenges in an international environment | career opportunities in one of the best companies in the world | flexible hours | medical services | discounts for employees | sports and health related activities | canteen | good access to public transports | space for creativity.

Success stories don´t just happen. They are made...

Make it happen! We are looking forward to your application!