Reservation Agent

Job Description

We are seeking a professional and customer-focused Reservations Agent to join our team. As a Reservations Agent, you will be the first point of contact for our guests, providing exceptional service ensuring a smooth booking experience.

• Respond promptly and professionally to all room reservation inquiries via phone, email, and other communication channels
• Efficiently book accommodations for guests across various market segments, including leisure, business travel, and group bookings
• Accurately record all required reservation information in our Property Management System
• Upsell room types and additional services to maximize revenue while meeting guest needs
• Provide detailed information about our property.
• Collaborate with other departments to ensure guest requests and special requirements are met
• Handle changes, cancellations, and special requests with a customer-centric approach
• Maintain up-to-date knowledge of room availability, rates, and promotional offers
• Assist in resolving customer complaints and concerns in a timely and professional manner
• Contribute to the continuous improvement of our reservation processes and guest experience

Qualifications

• Excellent verbal and written communication skills, with a friendly and empathetic demeanor
• Proficiency in reservation management systems and general computer skills
• Strong problem-solving abilities and attention to detail
• Demonstrated ability to multi-task and remain calm under pressure
• Cultural sensitivity and awareness, with a customer-focused mindset
• Fluency in English required. 
• Flexibility to work various shifts, as required