Product Support Specialist

Job Description

Production Support Analyst provides technical customer service during and after implementation. You will be the key contributor to onboarding new customers and work with customers to resolve issues of system performance and capabilities. Communications with customers requires email and telephone contacts.

• Help with customer account set ups for data transfers and delivery of technical knowledge and integration, especially in the onboarding (implementation) phase.
• Provide customer service to answer technical questions about how the Clarity system works, and to help resolve customer usage difficulties.
• Work with customers during and after product integration using problem solving techniques. This may involve analyzing code and other documents for clues, writing scripts, training customers how to use the product, running reports and completing file transfers.
• Provide status updates on assigned work to management and account management staff
• Review reporting data for compliance and work with customers to resolve issues
• Complete routine advanced administrative procedures as assigned, including, for example, report data compilation, work schedules, updates to reports and file management.

You will be reporting to a Senior Manager in this role

Qualifications

• Associate degree, technical school or related degree training with technology application skills including JSON, XML, HTTP, FTP, Linux and Ruby, SQL, SPQL.
• Requires solid basic technical skills with XML, JSON, HTTP and FTP, and understanding the roles of IT Operations functions.
• You must have a fundamental understanding of software product development tasks and workflow.
• Experiences with product development life-cycle tasks are complementary.
• Strong ability to interact successfully with both technical and non-technical audiences and proven problem solving skills are essential.

Additional Information

Our uniqueness is that we truly celebrate yours. Experian's culture and people are important differentiators. We take our people agenda very seriously and focus on what truly matters; DEI, work/life balance, development, authenticity, engagement, collaboration, wellness, reward & recognition, volunteering... the list goes on. Experian's strong people first approach is award winning; Great Place To Work™ in 24 countries, FORTUNE Best Companies to work and Glassdoor Best Places to Work (globally 4.4 Stars) to name a few. Check out Experian Life on social or our Careers Site to understand why.

Experian is proud to be an Equal Opportunity and Affirmative Action employer. Innovation is a critical part of Experian's DNA and practices, and our diverse workforce drives our success. Everyone can succeed at Experian and bring their whole self to work, irrespective of their gender, ethnicity, religion, color, sexuality, physical ability or age. If you have a disability or special need that requires accommodation, please let us know at the earliest opportunity.

Experian Careers - Creating a better tomorrow together

Benefits

Experian care for employee's work life balance, health, safety and wellbeing. In support of this endeavor, we offer best-in-class family well-being benefits, enhanced medical benefits and paid time off.

Experian Careers - Creating a better tomorrow together

Find out what its like to work for Experian by clicking here

Experian Careers - Creating a better tomorrow together

Find out what its like to work for Experian by clicking here