Novotel Singapore on Stevens : Director of Housekeeping

Job Description

Dual-Property Director of Housekeeping is responsible for leading, directing, and coordinating the housekeeping and laundry operations across two designated hotel properties. This role ensures that both properties meet and exceed established standards for cleanliness, guest satisfaction, and safety. The ideal candidate will possess exceptional time-management skills, the ability to manage separate P&L budgets, and the leadership capacity to foster a unified team culture across multiple locations.

Qualifications

Experience: Minimum of 3–5 years of Housekeeping Management experience in the hospitality industry. Prior experience managing multiple properties or a complex environment is strongly preferred.

Leadership: Proven ability to manage large teams (50+ employees) and delegate effectively to mid-level supervisors.

Financial Acumen: Strong understanding of hotel P&L statements, labor forecasting, and cost-per-occupied-room (CPOR) metrics.

Systems Proficiency: Experience with Hotel Property Management Systems (PMS) such as Opera, as well as housekeeping productivity software (e.g., HotSOS, HOB OS).