Director of People & Culture

Job Description

JOB PURPOSE

The Director of People & Culture is responsible for leading and overseeing all People & Culture functions within the hotel, including talent acquisition, learning & development, employee relations, administration, compliance, and organizational culture.

This role ensures that the hotel consistently attracts, develops, and retains a highly competent, motivated, and engaged workforce, aligned with Rixos brand values, Accor standards, and Vietnamese labor legislation. The Director of People & Culture acts as a strategic business partner to the General Manager and Executive Committee, balancing people strategy with commercial and operational objectives.

KEY RESPONSIBILITIES

1. People & Culture Leadership

• Lead the end-to-end People & Culture function, covering recruitment, onboarding, performance management, learning & development, employee engagement, payroll coordination, and staff welfare.
• Act as a trusted advisor to the General Manager and Department Heads on all people-related matters.
• Foster a positive, inclusive, and high-performance culture in line with Rixos values and hospitality excellence.

2. Talent Acquisition, Performance & Rewards

• Oversee manpower planning and recruitment in coordination with Department Heads to ensure timely hiring aligned with operational needs.
• Ensure fair, competitive, and compliant remuneration and benefits structures; review market benchmarks annually.
• Initiate, coordinate, and monitor annual performance evaluations across all employee levels.
• Conduct exit interviews, analyze turnover trends, and propose retention strategies.

3. Personnel Administration & Compliance

• Ensure accurate and compliant management of all personnel files, including hiring, transfers, promotions, resignations, and contract changes.
• Ensure full compliance with Vietnamese labor law, work permits, visas, and regulations for expatriate employees.
• Oversee insurance administration and promptly report any irregularities to Management.
• Ensure all required hotel licenses related to human resources are obtained and maintained.

4. Organization Development & Policies

• Ensure up-to-date job descriptions are in place for all positions and aligned with operational requirements.
• Develop, implement, and continuously update People & Culture policies, procedures, SOPs, and internal regulations.
• Ensure effective communication of policies, organizational changes, and key updates to all employees.

5. Employee Engagement & Welfare

• Act as a counselor and trusted “people advocate,” supporting employees in both professional and personal matters when appropriate.
• Organize employee engagement, social, and recreational activities in collaboration with Department Heads.
• Oversee the organization, maintenance, and inspection of staff accommodation, ensuring proper living conditions and timely repairs.

6. Reporting & Cross-Functional Collaboration

• Prepare monthly People & Culture reports as required by Management and Group standards.
• Maintain accurate tracking of leave balances, public holidays, and deliver consolidated reports to Department Heads.
• Coordinate closely with the Director of Finance on payroll matters when payroll is not directly handled by the People & Culture department.
• Assume Duty Manager responsibilities when scheduled.

7. ISO & Integrated Management System Compliance

• Ensure full compliance with the Integrated Management System (IMS), including Quality, Environment, Health & Safety, Food Safety, Risk Management, and Customer Complaint Handling in line with ISO standards (ISO 9001, 14001, 22000, 10002).
• Actively participate in risk management, environmental protection, energy and water saving initiatives, quality improvement, and guest satisfaction programs.

Qualifications

Integrity, Sincerity & Transparency

• Act with professionalism, integrity, and sound judgment at all times.
• Be transparent in decision-making, methods, and expected outcomes.
• Take accountability for mistakes and share learnings to drive continuous improvement.
• Maintain strict confidentiality of sensitive information.

Reliability & Collaboration

• Follow through on commitments with consistency and accountability.
• Work effectively both independently and as part of a leadership team.
• Demonstrate a positive, approachable, and supportive leadership style.
• Build strong relationships with colleagues, employees, and guests.

Excellence in Hospitality & Quality Management

• Demonstrate strong commitment to service quality, financial performance, and operational excellence.
• Continuously seek innovation and improvement, never settling for mediocrity.
• Provide constructive, timely feedback to develop people and performance.
• Uphold and champion Rixos policies, procedures, and brand standards.

Additional Information

Your team and working environment:
In 1-2 sentences, introduce the team, property or office environment in a way that reflects the culture
Note: Customization may be included for any specific local or legislative requirements, such as work permits
Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.