Veterinary Receptionist
Posted about 23 hours ago
Receptionist
Willow Animal Hospital is hiring a full-time front-desk receptionist to be the first point of contact for our veterinary clients, playing a crucial role in setting the tone for their visit. We are looking for a customer service professional who excels in a fast-paced environment, communicates clearly, and is passionate about animal care.
What to Expect
As you join our team, expect to be supported in your work and home life with:
- A comprehensive benefits package, including medical, dental, and vision insurance
- Paid time off and a 401(k) plan for full-time employees
- Professional development opportunities
Salary: $17.00-$22.00
Schedule: Monday- Friday 8AM-6PM, rotating Saturdays 8AM-6PM
Key Responsibilities:
- Greet clients and their pets, complete the appointment sign-in process, confirm appointment details, and escort clients to exam rooms.
- Ensure accurate service and product sales accounting, handle payments, process credit/debit cards, and schedule future appointments.
- Answer client calls for appointments, hospital inquiries, medication refills, and other requests. Make outbound calls for appointment reminders and follow-ups.
- Understand common vaccination protocols, basic lab tests, common diseases, veterinary terminology, and pet behavior.
- Assist in maintaining cleanliness and organization to ensure a positive client experience.
Qualifications:
- Previous experience as a veterinary receptionist or medical office assistant preferred
- Strong organizational and multitasking skills
- Ability to maintain a calm, professional, and positive demeanor
About Willow Animal Hospital
When you trust our veterinary practice in Vint Hill, VA with your pet’s general medical care, you’re choosing a team made up of general veterinarians with advanced skills, attentive veterinary assistants and technicians, and a knowledgeable, caring office staff—all dedicated to supporting a long, healthy, and happy life for your beloved companion. In addition to comprehensive everyday care, we partner with a traveling surgical specialist who visits monthly to perform advanced procedures, and we coordinate referrals to trusted specialists when additional expertise is needed.
#CSR
#CSR
Veterinary Practice Partners (VPP) is a trusted business partner to veterinarians. We co-own practices in partnership with veterinarians, and work relentlessly to grow and manage each practice, while retaining its unique identity and culture. VPP’s family of practices has enjoyed industry-leading growth and profitability improvements. Our team has deep experience in driving sustained, above-average revenue growth, cultivating exceptional practice staff, and overseeing back-office operations, including marketing, finance, accounting and human resources. Veterinarians partner with us because we enable them able to focus on delivering high-quality patient care and fostering lasting relationships with pet owners, while remaining owners in the practices they have committed a lifetime to building.
Key team members
Juliet Mothershed Plante
Matt Auron
Tom Blesso
Jennifer Rossi, MBA
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