Spanish Bilingual Appointment Setter / Lead Generation Specialist

Location: Remote

Employment Type: Full-Time (40+ Hours per Week)

Schedule: Monday to Saturday

Hours: 12:00 PM – 9:00 PM Pacific Time (PST)

Break: 1-Hour Unpaid Break

Compensation: $5.00 – $7.00 per hour (depending on experience)

About Us

Our client is a growing medical aesthetics practice serving clients throughout California. We receive a high volume of warm leads daily through social media advertising and are looking for a highly motivated Spanish-English Bilingual Appointment Setter / Lead Conversion Specialist to help convert inquiries into booked appointments while delivering exceptional customer service.

This role is ideal for someone with strong sales abilities, excellent phone skills, and a warm, personable approach. Training, scripts, and sales techniques will be provided to help you succeed.

Key Responsibilities

Primary Priorities

Answer incoming warm lead calls generated from social media advertisements.
Conduct follow-up calls, re-engage leads, and manage appointment rescheduling.
Schedule appointments and manage calendar bookings efficiently.

Additional Responsibilities

Convert warm leads into booked consultations and appointments.
Present and upsell services using provided sales scripts and training.
Build rapport with prospective clients and provide exceptional customer service.
Maintain accurate records within the company's CRM system.
Respond to inquiries via phone and email in a timely manner.
Track lead status and conversion outcomes.
Ensure all leads receive prompt follow-up to maximize conversion rates.

Requirements

Fluent in both Spanish and English (verbal and written).
Previous experience in appointment setting, lead generation, customer service, sales, or call center environments.
Strong communication and relationship-building skills.
Professional and friendly phone presence.
Comfortable handling sales conversations and guiding prospects toward booking appointments.
Ability to work independently in a remote environment.
Reliable internet connection and quiet workspace.

Preferred

College-educated professional (preferred but not required).
Experience working with U.S.-based clients, particularly California clientele.
Background in aesthetics, healthcare, medical spas, wellness, or beauty services.
Experience using CRM systems.

Systems & Tools Used

Proprietary CRM System (custom-built)
Google Voice (call management and recording)
CRM-integrated lead spreadsheets
Email and phone communication platforms

What We're Looking For

We need someone who is:

Naturally warm, sweet, and easygoing.
Customer-focused with a high level of professionalism.
Confident in sales and upselling conversations.
Organized and detail-oriented.
Responsive and able to follow up with leads quickly.
Passionate about helping clients feel comfortable and cared for.

Current Challenges You'll Help Solve

Managing 50+ warm leads generated daily from social media advertising.
Preventing leads from going cold due to delayed follow-up.
Supporting Spanish-speaking patients who currently lack adequate bilingual assistance.
Improving appointment conversion rates and overall patient experience.

Basic requirements

Must be proficient in speaking and writing English very clearly

Must have relevant work experience
Be able to submit an NBI clearance and/or Local Police Clearance background check before onboarding [mandatory]
Must be available for video meetings with your camera on (when needed)

Technical requirements

Device: Reliable laptop or desktop computer.
Internet: High-speed connection (minimum 25 Mbps).
Audio: Noise-canceling headset.
Video: Webcam for virtual meetings.
Workspace: Quiet, professional environment

Benefits

Dedicated HR & Contractor Support Team: Access to world-class support for questions, guidance, contract matters, and client communication.
Premium VPN Access (Optional): A secure VPN license can be provided upon request to enhance privacy and security for client-related tasks.
Top 1% VA Performance Training: Access to proprietary training on communication, client management, productivity systems, and best practices to help you become a top-performing VA and increase long-term client retention.
Client-Approved U.S. Holidays: Contractors may take U.S. holidays off according to the client’s needs and schedule.
Client-Approved Paid or Unpaid Time Off: Time off may be granted by your client. Paid time off is optional and only if offered by the client.
Access to Tools & Resources: Templates, workflow guides, productivity tools, and client-specific SOP support to help you perform at your best.
Optional Performance-Based Incentives: Some clients may offer bonuses, incentives, or increased hours based on your performance.

These are optional resources and client-approved allowances available to you as an independent contractor. Any resources, training, or allowances listed are optional contractor perks and not employee benefits.