Sales Development Representative (SDR)

Job Description

The Sales Development Representative (SDR) for our telecommunications division, 101VOICE, is responsible for generating and qualifying new business opportunities that support the company's sales and revenue goals. This role focuses on outbound prospecting, lead qualification, and appointment setting while serving as the first point of contact for potential customers.

Key Responsibilities:

• Identify and engage prospective customers through cold calling, email outreach, social media, and other prospecting channels.
• Qualify inbound and outbound leads and schedule meetings for Account Executives.
• Research target accounts, key stakeholders, and industry trends to personalize outreach and increase engagement.
• Build and maintain a healthy pipeline of qualified opportunities.
• Utilize CRM systems to accurately track prospecting activities, pipeline progress, and customer interactions.
• Achieve or exceed monthly goals for prospecting activities, qualified opportunities, and scheduled meetings.
• Collaborate with sales and marketing teams to support lead generation initiatives and campaign effectiveness.
• Effectively communicate the value of 101VOICE solutions and services to prospective customers.
• Handle objections professionally and develop creative approaches to engage decision-makers.
• Provide market feedback and prospect insights to sales and leadership teams.
• Continuously improve outreach strategies, messaging, and prospecting techniques to maximize results.

What We're Looking For: The ideal candidate is a highly motivated, results-driven professional with exceptional communication skills and a strong desire to succeed in a sales environment. They are resilient, coachable, and comfortable initiating conversations with prospective customers. Most importantly, they possess a strong work ethic, a positive attitude, and the ability to consistently create opportunities through proactive outreach.

Qualifications

• Prior sales experience; cold calling, prospecting, and lead generation experience preferred.
• Ability to quickly learn, understand, and communicate complex products and services.
• Strong research and analytical skills with the ability to identify and qualify potential clients.
• Resilience and persistence when overcoming objections and handling rejection.
• Track record of meeting or exceeding activity and performance goals.
• Excellent written, verbal, and interpersonal communication skills, with the ability to quickly build rapport and engage prospects.
• Customer-focused mindset with a commitment to delivering a positive client experience.
• Strong organizational, time management, and multitasking skills, with the ability to prioritize effectively.
• Proficiency in Microsoft Office, including Excel for reporting and data analysis.
• Proficiency with CRM platforms such as Salesforce or HubSpot.
• Self-motivated, results-oriented, and accountable, with a strong sense of urgency.
• Ability to work independently while collaborating effectively within a team environment.
• Ability to thrive in a fast-paced environment while adapting to changing priorities, market conditions, and sales strategies.
• Consistently meet or exceed required daily prospecting, outreach, and activity standards.
• Maintain accurate records, pipeline updates, and customer interactions within the CRM.
• Demonstrate a proactive approach to identifying opportunities and driving business growth.

Additional Information

All your information will be kept confidential according to EEO guidelines.