Network Engineer
Posted 25 days ago
Job Description
IT Management Corporation (ITMC), through its 101VOICE division, is seeking a Network Engineer to support network and communication systems for education, government, and healthcare customers.
This role works closely with engineering, operations, and customer teams to assist with deployments, troubleshoot technical issues, and support ongoing infrastructure projects and daily operations.
The ideal candidate is hands-on, detail-oriented, and comfortable communicating with both technical and non-technical stakeholders.
This is a full-time, in-person position based in Santa Clara, CA.
Responsibilities
Network & Systems Support
- Troubleshoot and resolve network and systems-related issues involving LAN, WAN, Wi-Fi, routing, switching, firewalls, and UCaaS-related infrastructure
- Support Level 1 and Level 2 escalations while working collaboratively with senior engineers when needed
- Perform root-cause analysis and document findings and resolutions
- Help maintain customer uptime, reliability, and overall service quality
Project Support & Engineering
- Assist with implementation and support of customer and internal infrastructure projects
- Participate in upgrades, maintenance activities, migrations, and deployments
- Collaborate with engineering and operations teams to ensure successful project execution
- Support scheduled after-hours maintenance windows when required
Customer & Technical Collaboration
- Participate in customer meetings and technical discussions when needed
- Support solution validation and deployment planning
- Communicate technical information clearly to both technical and non-technical audiences
- Contribute to a positive customer experience through responsiveness and professionalism
Documentation & Accountability
- Maintain accurate documentation within ITMC ticketing and project management systems
- Track time, tasks, troubleshooting steps, and project updates appropriately
- Follow internal workflows, escalation procedures, and operational standards
- Contribute to process improvements and documentation updates
Qualifications
Required Qualifications
- Experience supporting enterprise network environments
- Strong understanding of routing, switching, VLANs, and network troubleshooting
- Experience with enterprise Wi-Fi and firewall platforms
- Ability to troubleshoot technical issues in customer-facing environments
- Strong organizational and documentation skills
- Excellent written and verbal communication skills
- Ability to work onsite in Santa Clara, CA
Preferred Qualifications
- Experience supporting education, government, or healthcare environments
- Experience with platforms such as Cisco, Ruckus, Fortinet, Palo Alto Networks, or similar technologies
- Familiarity with VoIP, UCaaS, or communication systems
- Relevant certifications such as CCNA, Network+, Fortinet, or similar are a plus
- Comfortable working independently and collaboratively within a team environment
Key Success Factors
- Strong team player with a collaborative and solutions-oriented mindset
- Ability to manage multiple priorities and tasks effectively
- Professional and customer-focused communication style
- Calm and methodical approach to troubleshooting and issue resolution
- Strong sense of accountability, ownership, and follow-through
- Commitment to reliability, customer trust, and continuous improvement
Additional Information
All your information will be kept confidential according to EEO guidelines.
Other open roles at IT Management Corp. dba 101 VOICE(3)
101VOICE provides cloud-based communication solutions, focusing on Unified Communications as a Service (UCaaS). Since 2009, 101VOICE has developed and delivered a platform tailored to the needs of modern enterprises, with a particular focus on serving educational institutions, state and local governments, and healthcare organizations. Our services integrate with Cisco Call Manager, help with Migration from Mitel, enabling seamless connectivity and enhanced productivity. A key component of our offering is the Virtual Business Edge (VBE), which enhances network reliability and security through features such as LTE failover and intelligent traffic routing. This ensures continuous connectivity and optimal performance, even in challenging conditions. 101VOICE prioritizes reliability, with a commitment to high uptime & robust security measures. Compliance with industry standards ensures that our solutions meet the necessary security requirements supported by a dedicated US-based team.
Key team members
David Seller
Deborah Jerock
Mark Dodge
Arman Eghbali M.S, MBA
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