About Manifest
Manifest OS is the leading AI-native company on a mission to replace the billable hour and make legal services more accessible for American businesses and consumers. We power the next generation of AI-native law firms with one unified global brand, a proprietary technology platform, and a centralized back office — enabling lawyers to eliminate the administrative burden and focus on delivering exceptional outcomes for their clients. Manifest OS has raised a $60M Series A from Menlo Ventures, Kleiner Perkins, First Round, and Quiet Capital.
About the Role
This role is the first voice clients hear when they call Manifest — and that matters. You'll spend the majority of your day on inbound calls with prospective and current clients, answering questions, providing guidance, and ensuring every interaction is professional and empathetic. You'll support people at some of the most consequential moments of their immigration journey, from first inquiry through active case management. Strong verbal communication, sound judgment, and composure under pressure are essential.
What You’ll Do
Answer inbound calls from prospective and current clients via Manifest's main support line
Help prospective clients understand their immigration options and Manifest's services
Support active clients in understanding their case status and next steps
Guide clients through the Manifest portal, including document uploads and appointment scheduling
Document call interactions accurately within internal systems
Route inquiries to attorneys, sales, billing, or case teams as appropriate
Escalate urgent or complex situations to the right stakeholders promptly
What We're Looking For
Must-haves:
Fluent in English and Spanish, spoken and written
3+ years in a customer-facing role — support, call center, hospitality, or similar
Strong active listening skills and clear, professional phone presence
Comfortable navigating multiple systems simultaneously while assisting clients
Reliable internet connection and a quiet, dedicated workspace
Nice-to-haves:
Experience supporting U.S.-based customers
Background in immigration, legal services, or healthcare
This is for you if....
You're energized by conversation and take pride in every client interaction. You stay calm and focused when calls get difficult or volume gets high. You want your work to directly support people navigating a life-changing process.
This is not for you if....
You prefer independent, project-based work over sustained client communication. High call volume and real-time problem-solving feel draining rather than engaging. You're looking for a role where phone work is occasional rather than central.
Powering the next generation of AI-native law firms.
Key team members
James F. Cariello
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