Workplace specialist II

Job Description

We are looking for an experienced Office Manager to lead the day-to-day workplace operations and deliver seamless, high-quality employee experience. This role goes beyond administration and focuses on operational excellence, stakeholder engagement, compliance, and continuous improvement of the workplace environment.

Key Responsibilities

Workplace Operations & Facility Management

• Oversee daily office operations to ensure smooth functioning of all workplace services
• Manage housekeeping, security, front office, and vendor teams
• Ensure upkeep of office infrastructure, including workspaces, meeting rooms, and common areas
• Drive high standards of hygiene, safety, and service delivery

Stakeholder Management

• Act as the primary point of contact for all workplace-related matters across business teams
• Build strong relationships with internal stakeholders (HR, IT, Finance, EHS, Workplace Leadership)
• Understand business needs and translate them into workplace solutions
• Provide regular updates on workplace operations, issues, and improvements
• Manage expectations and ensure a high level of service satisfaction

Vendor & Service Management

• Manage and monitor third-party vendors (facility management, transport, cafeteria, etc.) as applicable
• Track SLAs and ensure consistent service quality
• Handle escalations and drive timely resolution
• Support contract management and vendor performance reviews

Landlord & External Coordination

• Act as the key interface with the landlord/building management for all facility-related matters
• Coordinate on building services, common area maintenance, utilities, and access control
• Ensure timely resolution of infrastructure issues impacting office operations
• Support lease-related coordination, including fit-out guidelines, approvals, and compliance
• Monitor CAM/CUSA-related services and raise concerns where required

Compliance, Safety & Audits (HSSE)

• Coordinate and support all workplace, safety, and HSSE audits (internal and external)
• Work closely with EHS/HSSE teams to ensure adherence to safety standards and regulatory requirements
• Track audit observations and drive timely closure of action items
• Maintain documentation, records, and audit readiness at all times
• Support emergency preparedness, drills, and compliance initiatives

Employee Experience

• Act as the first point of contact for workplace-related queries and support
• Ensure a seamless and engaging office experience for employees and visitors
• Support employee engagement initiatives and on-ground execution of events
• Drive feedback mechanisms and continuously improve workplace services

Infrastructure & Projects Support

• Support minor office projects, space reconfigurations, and workplace improvements
• Coordinate with internal teams (IT, EHS, HR) for smooth execution of initiatives
• Assist in office expansions, moves, and transitions

Cost & Budget Management

• Track operational expenses and support budget adherence
• Identify opportunities for cost optimization without compromising experience

Key Skills & Competencies

• Strong stakeholder and relationship management
• Solid understanding of workplace compliance, safety, and audit processes
• Operational excellence and attention to detail
• Vendor and contract management capability
• Problem-solving mindset with ability to handle ambiguity
• Strong communication and influencing skills

What Success Looks Like

• Smooth, disruption-free office operations
• High stakeholder satisfaction and strong business alignment
• Effective landlord coordination with minimal operational friction
• Strong audit readiness and timely closure of compliance actions
• Continuous improvement in workplace experience

Qualifications

• 7–12 years of experience in workplace/facilities/office management
• Experience managing large corporate offices and multiple vendors
• Exposure to compliance, safety, and audit coordination (HSSE/EHS)
• Prior experience in landlord/building coordination preferred

Additional Information

At Entain India, we offer a strong package and the support people need to make an impact. Join us, and a great compensation package is just the beginning. You can expect to receive benefits like:

• Safe home pickup and home drop.
• A regular bonus and great pension.
• 24 days annual leave.
• Extra paid leave, including wellbeing and development days.
• Life assurance and Income Protection.
• Private healthcare and wellbeing support.
• INR 3,000 per month Communication allowance.
• Up to INR 16,000 per year in Crèche expenses (children under 3).

Equal Opportunities.

If you need any reasonable adjustments at any stage of the recruitment process, please contact us and we'll support you.

We're committed to creating a diverse, equitable and inclusive workplace where everyone feels valued, respected and able to be themselves.

We're an equal opportunities employer. We welcome applications from everyone and we do not discriminate based on age, disability, gender or gender reassignment, pregnancy or maternity, race, religion or belief, sexual orientation, marriage/civil partnership, or any other basis.

We comply with all applicable recruitment regulations and employment laws in the jurisdictions where we operate, ensuring ethical and compliant hiring practices globally.