APCO Holdings partners with dealerships across North America to deliver innovative vehicle protection products and services that enhance the ownership experience for customers and drive growth for our partners. Through our family of brands, we bring together industry expertise, technology, and data-driven insights to help dealers strengthen their finance and insurance performance and build lasting relationships with their customers.
Our teams work collaboratively across operations, technology, risk, finance, marketing, and sales to deliver solutions that create measurable value and support the continued growth of APCO and the partners we serve.
Our Operations team plays a critical role in ensuring contracts, billing activities, and funding processes are handled accurately and efficiently. We are seeking a Lead Billing and Collections Specialist to serve as a subject matter expert and operational leader for our Billing & Payables team. In this role, you'll help drive quality, support process improvements, and provide day-to-day guidance that enables the team to deliver exceptional service and results.
### What You'll Do
Billing & Collections Operations
Monitor customer accounts and support the processing of refunds, account adjustments, credit memos, and discrepancy resolution
Reconcile customer disputes and outstanding balances while ensuring timely resolution
Maintain accurate documentation of billing and collections activities
Support the achievement of delinquency and collection performance goals
Ensure compliance with all applicable state and federal debt collection laws and guidelines
Team Support & Quality Assurance
Coordinate and distribute departmental work to ensure timely completion of tasks
Perform quality reviews and monitor process accuracy across the team
Serve as a resource and example for team members by sharing best practices and providing guidance
Foster a collaborative, motivated, and customer-focused environment
Assist with reporting and performance monitoring activities
Process Improvement & Operational Excellence
Champion continuous improvement initiatives to increase efficiency and service quality
Identify opportunities for process enhancements and workflow optimization
Support special projects, system enhancements, and operational initiatives
Maintain knowledge of company products, systems, financing, claims, and business processes
Build strong relationships with internal teams, agents, and dealership partners to resolve issues effectively
### What Makes You Successful
You are highly organized, detail-oriented, and thrive in fast-paced environments where accuracy and service matter. You enjoy helping others succeed and naturally influence those around you through collaboration, coaching, and leading by example.
You have strong analytical and problem-solving skills and are constantly looking for ways to improve processes, strengthen quality, and deliver exceptional customer experiences.
### Basic Qualifications
High school diploma or GED
Minimum of 3 years of experience in business operations, billing, collections, or related functions
Strong proficiency with Microsoft Office, including Excel, Word, and Outlook
Strong analytical, organizational, and communication skills
Ability to manage multiple priorities and meet deadlines in a fast-paced environment
### Preferred Qualifications
Bachelor's degree in Business Administration, Finance, Management, or a related field
Experience in billing, collections, receivables, or operational support functions
Experience monitoring quality or coordinating team workflows
Experience identifying and implementing process improvements
Experience working in customer-focused or high-volume transactional environments
### This Role Might Be a Great Fit If You…
Enjoy helping teams perform at their best
Like solving problems and improving processes
Thrive in fast-paced operational environments
Take pride in accuracy, quality, and customer service
Prefer leading through influence and expertise rather than direct management
### What We Offer
Competitive compensation
Comprehensive medical, dental, and vision benefits
401(k) with company match
Paid time off and company holidays
Opportunities for career growth and development
A collaborative and supportive team environment
At APCO, the way we work matters just as much as the results we deliver. Our values guide how we work, how we partner, and how we deliver results.
We C.A.R.E.
Committed – We build strong, high-trust relationships with our partners and each other.
Accountable – We take ownership of outcomes and hold ourselves to the highest standards of performance and integrity.
Results-Driven – We focus on delivering measurable outcomes that create value for our partners and our business.
Excellent – We strive for excellence in everything we do while balancing short-term performance with long-term success.
If you're excited about joining a team that values collaboration, accountability, and continuous improvement, we'd love to hear from you.
By submitting your application, you acknowledge that you have read and understand our Privacy Policy and Terms & Conditions. APCO Holdings may collect personal information (such as name, contact details, and employment history) to evaluate your candidacy. We may share this data with our subsidiaries, affiliates, and service providers. We retain applicant data only as long as necessary for the hiring process or as required by law. 