APCO Holdings partners with dealerships across North America to deliver innovative vehicle protection products and services that enhance the ownership experience for customers and drive growth for our partners. Through our family of brands, we bring together industry expertise, technology, and data-driven insights to help dealers strengthen their finance and insurance performance and build lasting relationships with their customers.
Our teams work collaboratively across operations, technology, risk, finance, marketing, and sales to deliver solutions that create measurable value and support the continued growth of APCO and the partners we serve.
We are looking for a Fixed Operations Specialist to serve as a trusted advisor to our dealership partners. In this field-based role, you will work directly with dealership service departments to improve performance, strengthen customer retention strategies, provide training and coaching, and help dealerships maximize the value of APCO's programs and services.
### What You'll Do
Dealer Relationship Management
Build and maintain strong relationships with dealership leadership, service managers, advisors, and staff
Serve as a trusted resource and consultant for dealership fixed operations teams
Develop retention strategies that strengthen existing dealer partnerships and support revenue growth
Identify opportunities to improve dealership performance and customer experience
Training & Performance Coaching
Conduct one-on-one development sessions with service personnel and leadership
Support dealerships in implementing effective customer retention and service lane processes
Reinforce performance expectations and operational best practices through ongoing coaching and follow-up
Compliance & Operational Support
Provide guidance and support related to APCO products, processes, and service center operations
Communicate effectively with dealership personnel to execute initiatives and drive results
Territory Management
Travel regularly to dealerships to provide onsite support, coaching, and consultation
Prioritize activities and manage schedules independently to maximize effectiveness
Track activity, opportunities, and dealer engagement to support retention and growth objectives
### What Makes You Successful
You thrive on building relationships and influencing outcomes. You enjoy working directly with dealership teams, helping them improve performance, and identifying opportunities to drive results.
You are self-motivated, competitive, and comfortable working independently while managing multiple priorities. You combine strong business acumen with coaching and communication skills, allowing you to build credibility and trust with dealership personnel at every level.
### Basic Qualifications
High school diploma or GED
Minimum of 2 years of automotive service center experience
Strong communication, presentation, and relationship-building skills
Ability to travel within assigned territory
Valid driver's license and ability to safely operate a motor vehicle
### Preferred Qualifications
Experience as a Service Manager, Fixed Operations Manager, GSM, or General Manager
Experience in automotive sales, service training, dealership consulting, or vendor services
### This Role Might Be a Great Fit If You…
Enjoy working directly with dealership teams
Like coaching, mentoring, and developing others
Are passionate about improving dealership performance
Thrive in a field-based, relationship-driven environment
Want a role that combines training, consulting, business development, and account management
### Travel Requirements
This is a field-based position requiring up to 80% overnight travel throughout an assigned territory. The role involves visiting dealership locations, conducting onsite training and coaching, and supporting dealership operations in person.
### What We Offer
Competitive compensation and incentive opportunities
Medical, dental, and vision coverage
401(k) with company match
Professional development and growth opportunities
The opportunity to work directly with dealership leaders and influence business results
At APCO, the way we work matters just as much as the results we deliver. Our values guide how we work, how we partner, and how we deliver results.
We C.A.R.E.
Committed – We build strong, high-trust relationships with our partners and each other.
Accountable – We take ownership of outcomes and hold ourselves to the highest standards of performance and integrity.
Results-Driven – We focus on delivering measurable outcomes that create value for our partners and our business.
Excellent – We strive for excellence in everything we do while balancing short-term performance with long-term success.
If you're excited about joining a team that values collaboration, accountability, and continuous improvement, we'd love to hear from you.
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