Carrier Services Representative

Job Description

The Carrier Services Representative is responsible for managing the carrier setup, maintenance and assigning process in TMS. This role serves as a key liaison between carriers and internal operations teams to support successful load execution and customer satisfaction.

Key Responsibilities

• Manage carrier setup, onboarding, and maintenance within the Transportation Management System (TMS).
• Verify carrier compliance including insurance, safety ratings, contracts, and regulatory documentation.
• Serve as liaison between carriers and internal operations teams to support successful load execution.
• Proactively identify and resolve service issues to ensure customer satisfaction.
• Maintain accurate and up-to-date records in TMS and internal systems while ensuring adherence to company policies and FMCSA regulations.

Work Environment

• Fast-paced, deadline-driven logistics environment
• Primarily office-based
• Frequent phone and email communication with carriers and internal teams
• Performance-driven atmosphere requiring multitasking and attention to detail

Qualifications

Education

• High school diploma or equivalent required
• Associate’s or Bachelor’s degree in Logistics, Supply Chain, Business, or related field preferred

Experience

• 1–3 years of experience in logistics, freight brokerage, or transportation preferred but not required
• Working knowledge of FMCSA regulations and carrier compliance requirements preferred
• Proficiency in Transportation Management Systems (TMS)
• Proficiency in Microsoft Office (Excel, Outlook, Word)
• Strong multitasking, problem-solving, and decision-making skills

Personality Traits

• Strong attention to detail
• Accountability and follow-through
• Team-focused mindset
• Strong time management and organizational skills
• Effective communicator with a proactive approach

Additional Information

Pay/Benefits/Perks

• $22/hr
• Accrue up to five days PTO in first year. Two-weeks vacation, plus one week PTO accrue on first anniversary.
• Medical, Dental, Vision, Life Insurance, Disability
• Other benefits include Doc-On-Demand, Tuition Reimbursement, Paid Volunteer Day, Employee Assistance Program

All your information will be kept confidential according to EEO guidelines.