Job Description
Key Responsibilities
- Manage Daily Operations - Oversee logistics activities for an assigned book of customers, ensuring accurate shipment entry, scheduling, and execution.
- Forecast & Plan Customer Needs - Proactively plan “1 Week Out” to anticipate shipping demands, minimize disruptions, and maintain service efficiency.
- Handle Shipment Execution & Exceptions - Manage updates, reschedules, late reason codes, delivery exceptions, and audit large LTL shipments (≥7 skids or ≥7,000 lbs.).
- Customer Communication & Relationship Management - Serve as the primary point of contact, providing proactive updates, resolving issues, and delivering a high level of service.
- Billing, Audit & Afterhours Coordination - Ensure accurate billing references, resolve discrepancies with Freight Audit, submit afterhours tickets, and close out unbilled reports.
Work Environment
- Office-based logistics environment
- Fast-paced, deadline-driven setting
- Frequent collaboration with internal teams and external customers
- Occasional afterhours coordination as needed
Qualifications
Education
- Bachelor’s degree in Supply Chain, Logistics, Business, or related field preferred (or equivalent experience)
Experience
- 2+ years in transportation, logistics, or supply chain operations
- Experience with logistics systems (e.g., MercuryGate, customer portals) preferred
- Proficiency in Microsoft Office (Excel, Outlook, Word)
- Strong data entry accuracy and operational execution skills Personality Traits
- Highly organized and detail-oriented
- Proactive problem solver with a sense of urgency
- Strong communicator with customer-first mindset
- Ability to multitask and adapt in a fast-paced environment
- Team player who can also work independently
Additional Information
Pay/Benefits/Perks
- $22-$24/hr
- Accrue up to five days PTO in first year. Two-weeks vacation, plus one week PTO accrue on first anniversary.
- Medical, Dental, Vision, Life Insurance, Disability
- Other benefits include Doc-On-Demand, Tuition Reimbursement, Paid Volunteer Day, Employee Assistance Program
All your information will be kept confidential according to EEO guidelines.
Other open roles at PS Logistics(6)
1 Year of OTR Required.No Flatbed Experience NeededFlatbed Training is Provided! The inception of SEL Transportation traces back to the merger of two thriving enterprises, DT Freight and Southeast Logistics. The union formed under the umbrella of the PS Logistics family of companies, prioritizing the triumphs of both collaborations in every strategic choice. Empowered by a robust fleet of over 370 trucks, we unlock substantial opportunities for our drivers and customers, redefining efficiency. Armed with 44 years of service, we recognize that trust stands as the bedrock of every partnership.
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