Healthcare Customer Service Talent Pool - US Healthcare - Remote
Posted 6 days ago
HEALTHCARE CUSTOMER SERVICE & CLINICAL SUPPORT TALENT POOL
– Not a live vacancy
This is not an active vacancy. It is an ongoing talent pool for South African professionals with USA Healthcare Customer Service, Call Centre, Clinical Administration, Case Management and Client/Patient Administration or Intake experience.
We are building a pipeline of experienced Healthcare Support professionals to be considered for remote, US-based opportunities as they become available through our clients. When a suitable role opens, we will contact candidates whose experience most closely aligns with operational requirements.
ABOUT ISTA PERSONNEL SOLUTIONS
ISTA Personnel Solutions is a fast-growing, global BPO company. We are not a recruitment agency. We operate as a dedicated extension of our U.S.-based clients’ teams, delivering high-quality operational support with precision, efficiency, and professionalism. We work across healthcare, ABA therapy, and broader professional services, connecting skilled South Africans with international operations that value quality and reliability.
Our clients operate in areas such as:
- US Healthcare Administration
- ABA Therapy Services
- Elderly Home-Based Care
- Skilled Nursing Facilities
- Medical Case Management
- Healthcare Accounts & Claims
- Intake & Patient Onboarding Services
WHO WE ARE LOOKING FOR
We welcome applications from professionals with experience in:
- Healthcare Inbound Customer Service
- USA Healthcare Call Centre Operations
- Medical Billing & Claims Processing
- Case Account Management
- Insurance Authorizations & Approvals
- Client/Patient Intake (Healthcare or ABA Therapy)
- After-Hours Healthcare Support
- Patient Scheduling & Appointment Coordination
- Accounts Receivable (Healthcare)
- Healthcare Administrative Support
- Healthcare Services in a BPO environment
WHAT WE TYPICALLY LOOK FOR
- Minimum 1 year of BPO or Call Centre experience
- Minimum 1 year USA Healthcare experience (for case/billing roles)
- Strong verbal and written English communication skills
- Confident and professional phone manner
- Ability to interpret insurance details and clinical information
- Strong analytical and problem-solving skills
- High attention to detail and accuracy
- Ability to work in a fast-paced environment
- Comfortable handling escalations and sensitive conversations
- Experience with Medicare, Medicaid, or US Insurance processes is advantageous
- Proficiency in MS Office (Excel, Outlook, PDF systems)
- Familiarity with CRM, EHR, or scheduling systems is beneficial
Roles may require:
- USA EST/CST/PST hours (including night shifts in South Africa)
- Rotational shifts (Monday to Sunday, depending on client)
- After-hours or weekend coverage
Working hours may be subject to daylight savings adjustments.
REMOTE WORK REQUIREMENTS
All roles are fully remote. Candidates must have:
- Fixed fibre internet (minimum 25 Mbps upload & download) – Rain, LTE, 5G, or similar connections are NOT acceptable
- Wired Ethernet connection (Wi-Fi only will not be sufficient)
- Reliable backup power to manage load shedding and outages (UPS, Inverter, Generator, Solar, etc.)
- A dedicated, professional workspace
Please note: Applicants without fibre cannot be considered.
HOW TO APPLY
Submit your CV and complete the screening questionnaire. There is no closing date — this talent pool remains open. Shortlisted candidates will be contacted as suitable USA Healthcare roles become available.
We look forward to connecting with South Africa’s top healthcare support talent.
Other open roles at ISTA Personnel Solutions(6)
Welcome to ISTA Solutions, your go-to remote staffing solutions provider. We understand the challenges businesses face when managing their workflows and finding the right people to execute their vision. That's why we exist—to be your dedicated partner in growth. Here are some reasons why our services are a must-have for your business: -We provide tailor-made workflow solutions that cater to your unique business requirements, helping you streamline your operations, reduce the turnaround time, and maximize efficiency. -Our agents are skilled, experienced, and solely focused on your company. They are trained to deliver outstanding results while working closely with your team and adhering to your company's culture. -We leverage our global resources to provide comprehensive support for your business, including technical assistance, billing services, and recruitment. This way, you can focus on growing your business while we take care of the back-end operations. At ISTA Solutions, we believe in the power of building strong relationships with our clients. We strive to be your long-term partner in success, providing ongoing support and guidance to help you navigate through any challenges that may arise. We understand the importance of transparency and honesty in business. That's why we pride ourselves on being open, ethical, and straightforward in all our client interactions. Without ISTA, healthcare companies commonly face: -Overburdened workforce -Increased demand for productivity -The need to reduce operational costs -The lack of specialized expertise in-house -Difficulty finding reliable remote staff We know that these problems can have a big effect on the growth and success of your business, which is why we're here to offer you complete remote staffing solutions. Whether you need customer service support, technical assistance, or a team of virtual assistants, we have the expertise to help you achieve your business goals.
Key team members
Nicole Barrish
DJ Narvaez RN
Cindy Mojela
Carmin Myburgh
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