Field Service Engineer (m/f/x) – North-East France

Job Description

Joining our Measurement Service Team, you will play a key role in delivering exceptional customer support and ensuring the optimal performance of our instruments. In line with Anton Paar’s standards and procedures, your responsibilities will include :

🔧 Technical Support & Field Service

• Provide technical support to customers via phone and email
• Perform troubleshooting, maintenance, and repair activities both on-site and in the workshop
• Diagnose faulty instruments and prepare repair quotations
• Plan and carry out preventive maintenance in accordance with company standards and procedures
• Perform factory calibrations, including ISO 17025 calibrations when required

📋 Service Administration & Quality Assurance

• Record and update service activities, reports, and corrective actions within the CRM system
• Ensure service tools and instruments are available, compliant, and maintained in good working condition
• Manage spare parts inventory, including both service stock and personal stock

🤝 Collaboration & Internal Support

• Work closely with internal teams, including Applications, Product Management, Sales, Marketing, and Administration
• Identify and communicate equipment replacement or upgrade opportunities to the Sales team
• Participate in technical training programs covering Anton Paar product lines
• Provide telephone support according to the internal service schedule
• Occasionally support and provide backup for other Field Service Engineers across France

Qualifications

• Associate’s degree, Higher National Diploma, or equivalent qualification in Engineering, Instrumentation, or a related technical field
• Minimum of 3 years’ experience in customer support, maintenance, or repair of technical equipment
• Proven experience working directly with customers
• Strong analytical and troubleshooting skills with the ability to diagnose and resolve technical issues efficiently
• Self-motivated, organized, and detail-oriented
• Excellent customer service mindset and interpersonal skills
• Fluent in English, both written and spoken, for technical documentation and internal communication
• Valid driver’s license
• Must be based within the North-East France territory

Tools Used on a Daily Basis

• SAP ERP & SAP CRM
• Lotus Notes
• Microsoft Outlook

Additional Information

• Join an innovative international company recognized worldwide for the excellence and quality of its products
• Become part of a dynamic and dedicated Measurement Service Team
• Benefit from continuous training and professional development on state-of-the-art analytical and measurement instruments
• Play an active role in enhancing customer satisfaction and building long-term customer relationships
• Company car
• Company-sponsored health insurance plan