Customer Success Manager

Job Description

At LinkedIn, our approach to flexible work is centered on trust and optimized for culture, connection, clarity, and the evolving needs of our business. The work location of this role is hybrid, meaning it will be performed both from home and from a LinkedIn office on select days, as determined by the business needs of the team. 

This role will be based in London.

The Customer Success Manager is part of the LinkedIn Talent Solutions organisation and this role sits within our Enterprise team working with our Corporate customers. The objective is to be a trusted advisor and strategic partner to our customers, working with stakeholders to drive strategy around the optimisation of our products, leveraging our data, providing thought-leadership advice; and helping our solutions become a mission critical, irreplaceable part of our clients’ sourcing process.   

Responsibilities   

• Develop retention strategies by becoming a trusted partner to our customers - maximising the benefits of their investment; and working towards our clients’ objectives.   
• Manage relationships with our key client stakeholders, often C-suite and VP level, providing advisory and updates on their investment and sourcing strategies.   
• Partner closely alongside the LinkedIn Sales organisation to lead post-sales implementation and project management activity, together with identifying commercial opportunities to optimise client’s investment, growth and continuity,   
• Utilise LinkedIn, client and other data to derive insights and use these to drive greater customer success with LinkedIn products.   
• Maintain a deep understanding of our solutions and provide strategic advice to customers on how to fully capitalize on their LinkedIn investment.   
• Become a thought leader within the Recruitment space offering insight and perspective into industry benchmarking and market trends as well as best practices.

Qualifications

Basic qualifications:   

• 2+ years of experience in Customer Success, Account Management, Customer Education/Training and/or Sales   
• Fluent in English   

  Preferred Qualifications:   

• Recruiting or other applicable talent experience   
• Strong verbal and written communication skills and technical aptitude.    
• Experience in managing senior stakeholders, presenting in board meetings, driving presentations to a C-suite audience.   
• Excellent organizational, project management, and time management skills   
• Experience analysing data, trends and client information to identify product or service growth opportunities.   
• Proficient in Microsoft Office (Outlook, Excel, Word and Power Point)   
• Excellent interpersonal skill with ability to build authentic business relationships.   

  Suggested Skills: 

• Stakeholder Management    
• Account Management   
• Data Analysis   

Additional Information

Global Data Privacy Notice and Compliance Posters for Job Candidates 

Please use this link to access documents that provide information about how LinkedIn handles the personal data of employees and job applicants, as well as the E-Verify Participation Notice and the Department of Justice Immigrant and Employee Rights Section Right to Work posters: https://www.linkedin.com/legal/candidate-portal.