Customer Service Rep

Job Description

Primary Responsibilities:

ROLE & RESPONSIBILITIES

• Supporting in an administrative/reporting function providing information and support internally and externally.
• Focus on support to enable sales to focus on design and customer facing activities. Coordinates with sales team members to ensure goals/ KPIs are met.
• Supporting escalation coordination as first level point for customer escalation coordinating for both ROM and regional AA with the distributor. Communicates proactively internal escalation and short-term supply changes with the distributor. Coordinates the escalation as required with resolutions and logistical tracking with the central CSR team
• Understands changes in demand to support forecast / backlog alignment with CAM. Supports required backlog adjustments in alignment with Asset Management. Connects Quote and Registration details to backlog coverage.
• Sample Support – ordering, tracking and follow up
• Support on distribution related projects, demand/ supply transfer / stock rotations etc. 
• Supports Distribution Asset Review Meetings and presentations, presenting regular data on supply / demand and process improvements.
• Maintain in/out stock history and participate in Internal Audits related to the in/out stocks.
• Assist the sales team in processing customer orders and follow-ups to ensure timely delivery.
• Support and coordinate the Quote to Cash process, including preparing and managing quotations, order entry, pricing validation, and invoicing.
• Coordinate with internal departments such as procurement, logistics, finance, and credit control to ensure seamless order fulfillment and payment collection.
• Maintain accurate records of customer interactions, sales orders, quotes, and payment status.
• Respond to customer inquiries regarding product availability, pricing, quotations, delivery schedules, and billing.
• Prepare sales reports and documentation as required by the sales management team.
• Support in organizing sales meetings, presentations, and events.
• Collaborate with the marketing team to provide feedback on customer needs and market trends.
• Learn and stay updated on semiconductor product lines, industry trends, and company processes related to Quote to Cash.

Qualifications

• Bachelor’s Degree in business, Engineering, marketing, finance or similar field.
• 3+ years of hands-on experience in customer service, sales support, or similar role.
• Good team player with the ability to work in teams and cross regions with a proactive approach, consistently delivering high-quality customer service with focus on building relationships and achieving quality results.
• Ability to adapt to change, work across different ERP systems, reports & procedures in a fast-paced environment with a good resilience to stress.
• Strong analytic and quantitative skills, ability to determine trends and propose solutions.
• Advanced command of English both spoken and written. Demonstrating clear and concise written and verbal communication to internal and external stakeholders
• Must be able to work independently and with strong problem-solving skills.
• Strong MS Excel skills along with other MS Office products.
• Familiarity with SAP, Model N, Salesforce or Power BI is an added advantage.

Additional Information

Renesas is an embedded semiconductor solution provider driven by its Purpose ‘To Make Our Lives Easier.’ As the industry’s leading expert in embedded processing with unmatched quality and system-level know-how, we have evolved to provide scalable and comprehensive semiconductor solutions for automotive, industrial, infrastructure, and IoT industries based on the broadest product portfolio, including High Performance Computing, Embedded Processing, Analog & Connectivity, and Power.
 
With a diverse team of over 21,000 professionals in more than 30 countries, we continue to expand our boundaries to offer enhanced user experiences through digitalization and usher into a new era of innovation. We design and develop sustainable, power-efficient solutions today that help people and communities thrive tomorrow, ‘To Make Our Lives Easier.’     
 
At Renesas, you can: 

• Launch and advance your career in technical and business roles across four Product Groups and various corporate functions. You will have the opportunities to explore our hardware and software capabilities and try new things.  

• Make a real impact by developing innovative products and solutions to meet our global customers' evolving needs and help make people’s lives easier, safe and secure. 

• Maximize your performance and wellbeing in our flexible and inclusive work environment. Our people-first culture and global support system, including the remote work option and Employee Resource Groups, will help you excel from the first day.    

Are you ready to own your success and make your mark?  

Join Renesas. Let’s Shape the Future together.  

Renesas Electronics is an equal opportunity and affirmative action employer, committed to supporting diversity and fostering a work environment free of discrimination on the basis of sex, race, religion, national origin, gender, gender identity, gender expression, age, sexual orientation, military status, veteran status, or any other basis protected by law. For more information, please read our Diversity & Inclusion Statement.