Team Manager - C&I

About Us

At Red Energy, we are passionate about providing award-winning customer service to over 1.5 million of our customers across the country. Owned by the mighty Snowy Hydro, we are 100% Australian owned which our customers love us for. Our award winning team have won 16 consecutive Canstar Blue Awards for best overall customer satisfaction amongst Victorian electricity providers. Ready for a new career - come grow with us!

About the role

We are looking for a people-focused Commercial & Industrial (C&I) Team Manager to help lead our C&I team. Reporting to the Manager – Commercial and Industrial Operations, you will play a pivotal role in driving our growth, championing our values, and elevating our customer experience objectives.

In this role, you will empower and coach a specialist team to deliver exceptional customer service, manage the end to end customer experience, ensuring contractual obligations are top of mind and maintaining full compliance with regulatory standards. You will act as a champion for operational excellence, work with internal and external stakeholders to implement continuous improvement initiatives.

Enjoy flexible working arrangements with 3 days in the office, 2 days remote.

In this role, you will:

• Guide and coach the C&I team to achieve growth targets, uphold company values, and meet exceptional customer service standards.
• Work with team members to build understanding of industry changes and how they impact our customers.
• Facilitate structured, deliberate communication with internal teams, external providers, and key stakeholders at contracted customer organisations to ensure smooth contract management.
• Recommend and implement process improvements that maximise operational efficiencies and enhance the overall customer experience.
• Collaborate with internal and external stakeholders to deliver new initiatives which support our customers sustainability goals

What we’re looking for:

• Proven experience in team management within the utilities industry (ideally within the retail energy industry with exposure to its unique regulatory frameworks)
• Exceptional problem-solving abilities combined with an unwavering customer focus.
• Outstanding listening skills, natural empathy, and a proven ability to influence, inspire, and engage others.

Why Join Red Energy?

We are committed to creating a rewarding and supportive environment for our people. When you join our team, you can expect:

• Excellent Work-Life Balance: Benefit from a hybrid work model (2 Days WFH), 30 weeks of paid parental leave, and the option to purchase up to 4 weeks of additional annual leave each year.
• Competitive Rewards: In addition to your yearly salary, you can earn a KPI-based bonus and be celebrated through our employee recognition program.
• Professional Development: Enjoy unlimited access to LinkedIn Learning to support your continuous growth and career advancement.
• A Great Culture: Join a vibrant, dog-friendly team in our Cremorne office that is committed to your career growth and development.
• Exclusive Savings & Benefits: Take advantage of a wide range of employee perks & discounts, including novated leasing, corporate rates on private health insurance, and deals on tech, travel, and more.