Credit Supervisor

Job Description

• Oversees all hotel credit and accounts receivable functions.
• Reviews and approves credit applications in line with company policies.
• Conducts credit checks for corporate, government, and travel agency accounts.
• Follows up on outstanding balances and ensures timely collections.
• Reviews aging reports and supports effective collection strategies.
• Ensures accurate billing for groups, events, long‑stay guests, and corporate accounts.
• Verifies supporting documents and resolves billing disputes with relevant departments.
• Maintains accurate and compliant credit files and documentation.
• Prepares credit reports, reconciliations, and month‑end summaries.
• Supports internal and external audits with required documentation.
• Coordinates closely with Front Office, Sales, Events, and Finance teams.
• Communicates with clients regarding billing inquiries, payments, and credit terms.
• Builds and maintains positive relationships with clients and business partners.

Qualifications

• Previous experience in hotel credit, accounts receivable, or finance (hospitality experience preferred).
• Strong understanding of credit procedures, billing, and collection processes.
• High level of accuracy, integrity, and attention to detail.
• Strong communication and negotiation skills.
• Ability to work independently and manage deadlines.
• Proficiency in PMS, accounting systems, and MS Excel.

Additional Information

Our commitment to Diversity & Inclusion:

We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

Why work for Accor?

We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.

By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit  https://careers.accor.com/

Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS