Room Attendant

Job Description

Reporting to the Housekeeping Supervisor, responsibilities and essential job functions of Room Attendant include, but are not limited to, the following:

• Consistently offer professional, engaging and proactive guest service while supporting Team Members.
• Provide a warm, sincere and engaging service that ensures Guests feel valued.
• Ensure guest rooms are cleaned to Forbes standards, which Villa Park Follows.
• Report any maintenance defects in guestrooms and surrounding areas to Supervisor. 
• Report ‘out of service’ rooms to Supervisor or housekeeping office
• Treat each and every Guest as a unique individual
• Anticipate Guests’ needs with thoughtful and personal touches.
• Resolve Guest problems and never saying “no” without offering an alternative.
• Clean and stock linen closet at the end of your shift
• Turn in all lost and found items to Housekeeping according to the standard procedure.
• Provide night service (refresh rooms in the evening when required)

Qualifications

• Previous housekeeping experience in a luxury hotel environment is an asset

• Excellent communication and organizational skills
• Must possess a strong work ethic and be able to work efficiently in a demanding, fast paced environment
• Must  be physically fit and have the ability to stand, lift, push and pull for long periods during shift
• Team player with a creative and outgoing personality
• Must be well-presented and professionally groomed at all times
• Good communication and customer contact skills; good problem resolution skills

Additional Information

Serve with Humility | Radiate Optimism | Rely on Our Family