Employee Value Banking Manager

Job Description

• To drive growth via Employee Value Banking (EVB) proposition for consumer clients by identifying their financial/transactional needs and recommending suitable solutions.
• Build relationships with fulfilment teams for EVB matters. Maintain a visible and active collaborative presence in the Branches, Private Banking, VAF, Home Loans, Products etc. to establish and support new and existing relationships to grow market share. Establish/Leverage relationships with companies that require EVB.
• Provides post implementation EVB support for the zone/region; formulates fulfilment/mining frameworks and drives same to execute on EVB requirements.
• Supports the EVB project plan and performs project execution from an implementation and penetration perspective to support the EVB roll-out plan and roadmap
• Represents EVB at relevant internal and external forums with the necessary decision mandate and acts as a connector between EVB teams and the Sales teams
• Manages stakeholder engagements to ensure delivery within SLA and ensures EVB processes are in support of a consistent and excellent client experience.
• Drives positive client experience through implementing client feedback surveys and exploits EVB models to ensure EVB clients can be measured across all channels (depending on which channel the client interacts with).
• Drives continuous improvement based on client value, service model, process improvements and sensing capability.
• Ensures detailed insights and analytics are provided on internal and external potential markets / clients to enable EVB teams to target the right clients.
• Uses sales knowledge and market insights to influence conversations with product / enablement teams to formulate EVB objectives across segments.
• Co-create Marketing strategy to assist the EVB growth.
• Act as the front line to effectively manage EVB initiatives and activity management in prospective companies/sectors to ensure sales growth within each company/sector.
• Leverages data insights, data and analytics to change behaviour and meet transaction migration initiatives / projects expectations.
• Tracks EVB milestones, penetration of new to bank in selected companies, across industry sectors; Manages the analysis, interpretation and communication of all sales data at team and regional level.
• Provides input into talent strategy developed by People and Culture; Ensures alignment to the People and Culture standards with regards to all employee-related matters.
• Inspires the sales teams to deliver on the Group's shared purpose and instilling a culture which enables the region achiev its EVB mandates.
• Enables integrated ways of working and collaboration across the value chain to deliver for the client.

Qualifications

Type of Qualification: First Degree
Field of Study: Banking

Experience Required
Personal and Private Banking
8- 14 years

• Experience in the design and development/Management of client value propositions. Experience within PPB/Business Clients distribution environment. Experience in the application of data management, advanced analytics, business intelligence and quantitative techniques.

Additional Information

Behavioural Competencies:

• Adopting Practical Approaches
• Checking Things
• Convincing People
• Developing Expertise
• Embracing Change
• Establishing Rapport
• Exploring Possibilities
• Interpreting Data
• Making Decisions
• Meeting Timescales
• Producing Output
• Upholding Standards

Technical Competencies:

• Client Retention
• Client Servicing
• Customer Understanding ( Consumer Banking)
• Process Analysis and Redesign
• Product Knowledge (Consumer Banking)
• Risk Awareness
• Risk Identification