Mobile Financial Services Support Manager

Job Description

• To implement and drive the Agency Banking business plan in country whilst monitoring and maintaining the client experience and growing the distribution partnership base. This would include understanding of current distribution partnerships, agents, transactions, revenue and profitability of agency banking in country.
• Handle all engagements related to the reconciliation of MFS product GLs in collaboration with the Bank’s Reconciliation Dept.
• Carry out governance related engagements with the Control and Audit Teams on all products managed by MFS
• Handle all Internal and Regulatory reports and ensure prompt rendition
• Ensure Revenue Assurance on all MFS products
• Ensure the team’s continued adherence to governance and compliance in line with regulatory and bank policies
• Responsible for the prompt resolution of all Wallet and Agency related transactions
• Handle Partner/Vendor SLA reviews with the Legal Dept. and ensure pro-active renewal before expiry
• Track and analyze Agent/Wallet activities and provide insights and reports to the MFS business teams
• Carry out Research/ Business analysis of MFS business and products
• Liaise with internal /external stakeholders at all levels within and outside the bank on the delivery of MFS Products
• Work with MIS to develop reports for portfolio analysis to assist management in decision making and optimisation of MFS products
• Develop, review and update process documents for Products managed within the MFS unit in collaboration with BTP
• Ensure the appropriate accounting entries are implemented and tested before the deployment of services on MFS products
• Carry out periodic market surveys to ascertain how competitors’ offerings or market changes are impacting the MFS proposition and provide recommendations on how business can respond

Qualifications

Type of Qualification: First Degree
Field of Study: Banking

Experience Required
Client Coverage
Personal and Private Banking
8-12 years

• Experience in product & management, and retail banking would be an added advantage.Strong communication and interpersonal skills are crucial. The ability to build and maintain relationships

Additional Information

Behavioural Competencies:

• Adopting Practical Approaches
• Checking Things
• Convincing People
• Developing Expertise
• Embracing Change
• Establishing Rapport
• Exploring Possibilities
• Interpreting Data
• Making Decisions
• Meeting Timescales
• Producing Output
• Upholding Standards

Technical Competencies:

• Client Retention
• Client Servicing
• Customer Understanding ( Consumer Banking)
• Process Analysis and Redesign
• Product Knowledge (Consumer Banking)
• Risk Awareness
• Risk Identification