Member Engagement Specialist

Job Description

We are looking for a passionate and consumer-centric Member Engagement Specialist to support the global development and execution of Salomon’s loyalty program and member engagement initiatives.

Reporting to the Global Retention & Loyalty Manager, you will play a key role in enhancing the member experience, driving loyalty program adoption, and creating meaningful interactions across all Direct-to-Consumer touchpoints, both online and in-store.

Your Main Missions:

Loyalty Program Deployment & Execution
• Support the global implementation and day-to-day management of Salomon’s loyalty program across eCommerce and owned retail channels.
• Ensure loyalty benefits and experiences are consistently deployed across all consumer touchpoints.
• Collaborate with global and regional teams to guarantee alignment and flawless execution across markets.

Rewards & Member Experience Development
• Contribute to the development and continuous improvement of loyalty rewards, exclusive benefits, special offers, and member experiences.
• Use consumer insights and performance data to enhance engagement, retention, and repeat purchase.
• Help evolve the loyalty value proposition to meet member expectations and business objectives.

Partnerships & Exclusive Experiences
• Support the development and activation of strategic partnerships that create added value for loyalty members.
• Coordinate internal and external stakeholders to deliver exclusive experiences and member benefits.
• Ensure partnership activations remain aligned with brand standards and priorities.

Omnichannel Member Journey
• Collaborate with Retail, CRM, Digital, and eCommerce teams to ensure loyalty features and communications are integrated consistently across all D2C touchpoints.
• Contribute to improving both online and in-store member experiences.
• Support initiatives that create seamless omnichannel consumer journeys.

Product Testing & Community Engagement
• Coordinate product testing campaigns as part of the S/PLUS Research program.
• Work closely with Consumer & Market Insights teams to gather and share valuable consumer feedback.
• Help strengthen engagement through community participation and exclusive product experiences.

Performance Tracking & Insights
• Contribute to loyalty reporting, dashboards, and KPI monitoring.
• Analyze engagement and retention metrics to identify optimization opportunities.
• Support ROI analysis and performance reviews of loyalty initiatives.

Nous recherchons un(e) Member Engagement Specialist passionné(e) par l’expérience consommateur et la fidélisation pour accompagner le développement et le déploiement mondial du programme de fidélité de Salomon.

Rattaché(e) au Global Retention & Loyalty Manager, vous contribuerez à enrichir l’expérience membre, développer l’engagement de notre communauté et assurer la cohérence des initiatives de fidélisation sur l’ensemble des points de contact Direct-to-Consumer.

Vos principales missions :
• Participer au déploiement et à l’animation du programme de fidélité à l’échelle mondiale.
• Garantir l’intégration cohérente des avantages fidélité sur les canaux eCommerce et Retail.
• Développer et faire évoluer les récompenses, avantages exclusifs et expériences membres.
• Collaborer avec les équipes CRM, Retail, Digital et eCommerce afin d’assurer une expérience omnicanale fluide.
• Développer des partenariats créateurs de valeur pour les membres.
• Coordonner les campagnes de tests produits du programme S/PLUS Research.
• Participer au suivi des KPI, des reportings et à l’analyse des performances du programme.
• Identifier des opportunités d’amélioration continue pour renforcer l’engagement et la fidélisation.

Qualifications

What We’re Looking For:

• Bachelor’s or Master's degree in Marketing, Communication, Business, or related field.
• 3 to 5 years of experience in CRM, loyalty programs, consumer engagement, retention, or related marketing functions.
• Experience working in omnichannel Direct-to-Consumer environments.
• Strong project management skills and ability to coordinate multiple stakeholders across different regions and functions.
• Customer-centric mindset with a strong interest in loyalty and consumer experience.
• Strong presentation and communication skills.
• Ability to work in fast-paced international environments and adapt quickly to change.
• Experience with CRM and loyalty ecosystems.
• Familiarity with Adobe Analytics and digital performance tools is a plus.
• Fluent English required; French is a plus.

Profil recherché :

• Bac +3/5 en marketing, communication, commerce ou domaine équivalent.
• 3 à 5 ans d’expérience en CRM, fidélisation, engagement consommateur ou marketing relationnel.
• Expérience dans un environnement omnicanal Direct-to-Consumer.
• Solides compétences en gestion de projet et coordination transverse.
• Forte orientation consommateur et intérêt pour les programmes de fidélité.
• Excellentes capacités de communication et de présentation.
• Capacité à évoluer dans un environnement international et en constante évolution.
• Expérience avec les outils CRM et programmes de fidélisation.
• Une connaissance d’Adobe Analytics est un plus.
• Anglais courant indispensable, le français étant un plus.

Additional Information

• Global role with strong exposure to CRM, Retail, Digital, eCommerce, and Consumer Insights teams.
• Opportunity to shape the future of Salomon’s loyalty and retention strategy.
• International environment with cross-functional collaboration.
• Position based in Annecy, France.

🎯 Ready to create meaningful experiences and strengthen the connection between Salomon and its global community? Apply now and join the adventure.

Ce que nous offrons :
• Un rôle clé dans le développement de la stratégie de fidélisation de Salomon.
• Une forte exposition internationale et transverse.
• Un environnement dynamique, innovant et centré sur le consommateur.
• Poste basé à Annecy.

🎯 Prêt(e) à contribuer à l’engagement de notre communauté et à faire évoluer l’expérience membre Salomon ? Rejoignez-nous.