The Head of Client Team is a senior leadership role responsible for overseeing client relationships, managing cross-functional project execution, and ensuring the delivery of high-quality work across all client-facing projects. Reporting directly to the Arab Nation Director, this role requires a strategic thinker with strong leadership, project management, and communication skills. In addition to project and team management, this role serves as a people leader—motivating and empowering team members to perform at their best. The Head of Client Team builds a culture of ownership, trust, and collaboration, ensuring clarity of purpose and excellence in execution across every project. This role also acts as the key connection point between clients and internal departments, playing a vital part in planning, financial tracking, and quality control.
Key Responsibilities
1. Client Leadership & Relationship Management
-Serve as the primary point of contact for new clients, overseeing onboarding and assigning appropriate project leads.
-Provide strategic and creative input on client projects, ensuring alignment with objectives and brand direction.
-Review and approve all client-facing materials and deliverables before external submission.
-Foster strong, long-term client relationships built on trust, communication, and successful outcomes.
2. Team Management & Leadership
-Lead, guide, and develop a team of 6 client service professionals.
-Conduct weekly team meetings to align on priorities, solve challenges, and ensure accountability.
-Actively promote a positive, inclusive, and high-performance team culture.
-Champion professional development by mentoring and identifying growth opportunities for team members.
3. Project Oversight Oversee of 15+ projects across:
-Long-term and short-term social media management
-Campaigns management
-Video production Ensure all projects are progressing smoothly by:
-Reviewing regular progress reports from project leads
-Monitoring timelines, budgets, and key performance indicators(KPIs)
-Identifying potential issues and supporting teams in resolving them
-Ensuring consistency, quality, and alignment with client expectations across all deliverables
4. Strategic Planning & Operational Management
- Develop and maintain the annual Client Team Capacity Plan, ensuring realistic project loads and balanced proposal intake.
- Design and document detailed workflows, team responsibilities, communication protocols, and escalation steps.
- Analyze team capacity to adjust workload, reallocate resources, or identify needs for external support.
- Drive continuous improvement across operations and client service delivery.
5. Cross-Departmental Coordination
- Lead structured weekly coordination meetings with production, content, finance, and procurement teams.
- Align on timelines, deliverables, and shared goals.
- Solve cross-functional challenges and ensure efficient collaboration between departments.
- Act as a bridge between client needs and internal capabilities.
6. Financial Oversight & Budgeting
- Review the financial aspects of each project, including invoicing, payments, and budget tracking.
- Make sure all project costs match the client agreement and are handled on time.
- Work closely with the finance team to check estimates, approve invoices, and manage reports.
- Monitor if project leads are handling financial tasks correctly and following the process.
- Share financial updates and insights to help with team planning and future decisions.
7. Recruitment & Team Expansion
- Identify talent gaps based on workload and project pipeline.
- Recommend and support team expansion when needed.
- Participate in hiring, candidate interviews, and new employee onboarding. 8. Leadership & Team Culture
- Lead with integrity, empathy, and a focus on results.
- Set the tone for a team environment grounded in trust, transparency, and accountability.
- Inspire innovation and continuous improvement by encouraging idea-sharing and initiative.
- Recognize and celebrate team wins while constructively addressing challenges.
-Represent the Client Team as a strong internal leader and trusted external partner.
Requirements
-Experience in client services, project management, or a similar leadership role.
-Proven experience leading a team and managing cross-functional projects.
- Strong communication, leadership, and organizational skills.
- Financial literacy and experience managing project budgets.
- Familiarity with project management tools and performance tracking systems.
- Experience in strategic planning, content or creative project oversight is a strong advantage.
-Ability to thrive in a fast-paced, deadline-driven, client-focused environment.
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Key team members
Andrew Hogan
Jennifer Johnson, MS, SPHR
Molka Amri
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