Welcome and check-in guests, ensuring a smooth and personalized arrival experience
Handle guest inquiries and requests promptly and efficiently
Process check-outs and manage billing accurately
Provide information about hotel amenities, local attractions, and services
Interact with different departments on a daily basis to ensure that our guests have a seamless experience
Assist with concierge duties, providing guests with personalized recommendations and ensuring their needs are met promptly and efficiently
Maintain a clean and organized front desk area
Ensure compliance with hotel policies and safety procedures
Participate in training sessions and team meetings to enhance service quality.

Excellent communication skills with a friendly and professional demeanor. Fluency in English & Arabic; additional languages are a plus.
Strong customer service orientation with a passion for creating memorable guest experiences
A friendly personality paired with professionalism and a high standard of personal presentation
Detail-oriented with the ability to multitask in a fast-paced environment
Collaborative team player with a positive attitude
Creative problem-solving skills to address guest concerns effectively
Proficiency in hotel management software, preferably Opera or similar POS systems
Basic computer skills and ability to learn new technologies quickly
Flexibility to work various shifts, including evenings, weekends, and holidays
Knowledge of Brisbane City and surrounding areas to provide local recommendations
High school diploma or equivalent; hospitality-related degree is a plus
Open manual driver’s license
Previous experience in hospitality or customer service is preferred

Guest Service Agent for Mercure Abu Dhabi Downtown

Guest Service Agent