Agent, Reactive Retentions
Posted 2 days ago
Job Description
To fulfil all service requests raised by stakeholders (internal and external) efficiently within turnaround times and laid down procedures and against world class standards, ensuring legislative compliance, a positive client experience, client satisfaction, minimised risk and losses to SBG.
Qualifications
Type of Qualification: Diploma
Field of Study: Business Commerce
Experience Required
Service Management
Operations
3-4 years
Client relationship experience, resolving client services issues, with demonstrated ability to interact across multiple internal stakeholders
3-4 years
Experience in General client services and / or support capability with proficient technical experience.
Additional Information
Behavioural Competencies:
- Developing Expertise
- Documenting Facts
- Embracing Change
- Examining Information
- Interacting with People
- Interpreting Data
- Making Decisions
- Managing Tasks
- Producing Output
- Resolving Conflict
- Thinking Positively
- Upholding Standards
Technical Competencies:
- Active Listening
- Client Relationship Management
- Client Servicing
- Coaching and Mentoring Operational Practices
- Collaboration
- Continuous Improvement
- Creative Problem Solving
- Query Resolution
Other open roles at Standard Bank Group(6)
The Standard Bank group is a leading financial services provider that supports Africa’s growth and development.
Key team members
Jason Marsden
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