Executive Vice President, Managed Services

Job Description

We are seeking an Executive Vice President, Managed Services to define and execute the long-
term growth strategy for this business area, with accountability for revenue growth, profitability,
service strategy, customer success, and scalable operations. This role will be responsible for
strengthening the commercial model, improving operational effectiveness, and scaling Managed
Services in alignment with Miratech’s overall business objectives.

Responsibilities:

• Define and execute short- and long-term strategic, commercial, and financial objectives for Managed Services, ensuring alignment with Miratech’s overall growth strategy.
• Build, lead, and scale Managed Services as a dedicated business area, driving sustainable revenue growth, profitability, operational excellence, and customer value.
• Own business performance, including recurring revenue growth, margin improvement, forecasting, financial planning, operational efficiency, and investment governance.
• Develop and implement business plans, operating models, commercial frameworks, and investment priorities in partnership with Sales, Delivery, Finance, and other functions.
• Scale Managed Services by building repeatable managed services models, standardized processes, automation capabilities, and structured client management practices.
• Define and manage the end-to-end customer lifecycle, including commercial conversion, onboarding, service delivery, renewals, expansion, and customer success.
• Perform other duties as may be required consistent with the purpose of this role.

Qualifications

• Demonstrated success owning or significantly influencing P&L performance, including revenue growth, profitability, forecasting, investment decisions, and operational scaling.
• Strong experience in IT services, managed services, cloud services, consulting, digital transformation, enterprise technology, or a similar business model.
• Experience developing and scaling commercial offerings, productized services, managed service frameworks, or recurring revenue business models.
• Strong understanding of customer lifecycle management, including enterprise sales, strategic account growth, renewals, customer success, and executive stakeholder engagement.
• Excellent leadership, communication, negotiation, and decision-making skills, with the ability to influence senior stakeholders and lead diverse, cross-functional teams.

Additional Information

We offer

• Culture of relentless performance: join an unstoppable technology development team with a 99% project success rate and more than 30% year-over-year revenue growth. 
• Competitive pay and benefits: enjoy a comprehensive compensation and benefits package, including health insurance, language courses, and a relocation program. 
• ForeverRemote work culture: make the most of the flexibility that comes with remote work. 
• Growth mindset: reap the benefits of a range of professional development opportunities, including certification programs, mentorship and talent investment programs, internal mobility, and internship opportunities. 
• Global impact: collaborate on impactful projects for top global clients and shape the future of industries. 
• Welcoming multicultural environment: be a part of a dynamic, global team and thrive in an inclusive and supportive work environment with open communication and regular team-building company social events. 
• Social sustainability values: join our sustainable business practices focused on five pillars, including IT education, community empowerment, fair operating practices, environmental sustainability, and gender equality. 

* Miratech is an equal opportunity employer and does not discriminate against any employee or applicant for employment on the basis of race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other protected status under applicable law.