Officer, Card Operations

Job Description

To ensure the efficient, accurate, and compliant execution of card operations across the entire card lifecycle, including issuance, transaction processing, reconciliation, and settlement, in line with internal policies and card scheme (Visa/Mastercard) requirements. The role is responsible for maintaining operational integrity and financial accuracy through timely reconciliation, effective resolution of exceptions, proper management of suspense accounts, and provision of accurate and reliable reporting.

Qualifications

Type of Qualification: First Degree
Field of Study: Business Commerce, Economics, Finance or related field

Experience Required
2-3 years

• At least two years’ hands-on experience in card operations
• Strong understanding of card operations lifecycle (issuance, authorization, clearing, settlement)
• Knowledge of VISA and Mastercard scheme rules
• Reconciliation and suspense account management skills
• Familiarity with card management systems and core banking platforms
• Proficiency in Microsoft Excel and reporting tools
• Strong numerical and analytical skills 

Additional Information

Behavioural Competencies:

• Adopting Practical Approaches
• Articulating Information
• Documenting Facts
• Establishing Rapport
• Interpreting Data
• Producing Output

Technical Competencies

• Analytical Skills
• Attention to Detail
• Strong Problem Solving Skills
• Communication Skills