Service Hub Owner - REF5600S

Job Description

Objective of the Role:
As a Service Hub Owner, your primary responsibility is to build and lead a high-performing organization that evolves and runs technology products, platforms, and services at scale (e.g., enterprise platforms, customer-facing platforms, shared services, infrastructure services, business systems) with measurable outcomes in reliability, security/compliance, standardization, cost efficiency, and user/customer experience—while governing and steering vendor-built software delivery using SDLC principles to avoid “outsourced risk.”

You will:

• Set up vision for platforms, products, and services; define and own a roadmap balancing both long-term and short-term needs
• Set engineering strategy for platforms and services: standardization across geographies/business units, security posture, lifecycle strategy (upgrades/deprecations), and AI / automation -first operations
• Lead product / technology choices/architecture/design decisions; own end-to-end experience to ensure technology is driving business success (customer, employee, or operational outcomes depending on domain)
• Own outcomes at scale, not just delivery: fewer major incidents, improved change success rate, faster onboarding/provisioning or time-to-enable, higher adoption/usage with lower support load, and improved SLA/SLO adherence
• Lead vendor and platform engineering outcomes: align vendor roadmaps to organizational needs, manage escalations, and drive technical trade-offs based on evidence (risk, reliability, compliance, cost, experience)
• Apply SDLC governance to vendor-built software: set expectations for requirements clarity, design validation, test evidence, secure-by-design, release readiness, and post-release learning—without adding unnecessary bureaucracy
• Establish operating mechanisms that improve flow and quality: service health reviews, release/change readiness gates, RAID/decision logs where needed, incident learning loops, and continuous improvement cadences
• Define service standards (SLO framework, monitoring minimums, operational readiness & BAU handover criteria including hypercare exit conditions where relevant)
• Build capability and leadership bench: develop Engineering Managers/Technical Leads, shape skills strategy (platform engineering, reliability engineering/SRE-like practices, security-by-design, vendor management, domain engineering)
• Build a highly de-centralized organization so teams can move fast with clear ownership across engineering + operations + suppliers (crisp decision rights, fewer handoffs, clear escalation paths)

Qualifications

• Proven leadership experience running platform/service organizations where value is realized through reliability, safe change, operational excellence, and measurable outcomes, not only feature delivery
• Strong understanding of SDLC and modern delivery practices to govern vendor delivery (test strategy & evidence, release readiness, security/privacy controls, observability expectations, defect leakage prevention)
• Demonstrated ability to improve incident/problem/change outcomes (e.g., reduce recurring incidents and toil, raise RCA quality, improve change success rate, strengthen runbooks/on-call sustainability)
• Experience leading vendor/platform engagements: roadmap alignment, escalations, lifecycle planning, and managing constraints/trade-offs
• Strong stakeholder leadership across security, architecture, service management, procurement/vendor management (where applicable), and business counterparts; able to drive alignment and decisions under pressure

Big pluses if you have:

• Experience across one or more domains such as enterprise platforms, cloud/infrastructure, business applications (ERP/CRM), customer digital platforms, data platforms, security platforms, or end-user services—especially in regulated/high-compliance environments
• Track record of driving standardization across geographies/business units while balancing local constraints, risk, and compliance requirements
• Strong “engineering for operations” mindset: automation, configuration/policy governance, measurable operational readiness, and continuous improvement loops
• Experience designing org structures and decision rights that reduce coordination overhead, speed up delivery, and improve run quality
• Experience establishing and using SLOs/SLAs, operational KPIs, and governance mechanisms to steer investment decisions and reliability improvements.

Additional Information

* Please be informed that our remote working possibility is only available within Hungary due to European taxation regulation.