Hotel Manager - Raffles Diriyah

Job Description

• Function as key member of the Hotel Executive Committee and Leadership Team, providing support and assistance to the Senior Managers and Executive Team.
• Partners closely with the General Manager and Executive Committee to translate strategic priorities into clear pre-opening and operating goals, structured action plans, and measurable outcomes.
• Ensure operation readiness and coordination of the hotel through respective Department Heads (Front Office, Housekeeping, Wellness, Food & Beverage, and Culinary).
• Sets a clear standard for luxury service through hands‑on leadership, emotional intelligence, and authentic personal connection.
• Provides disciplined oversight of staffing levels, productivity metrics, and operational KPIs to optimize both service delivery and financial performance.
• Oversees recruitment, onboarding and training of all operational colleagues.
• Establish and implement department policies, Standards Operating Policies and service standards according to Raffles brand and global rating organizations.
• Provide leadership that engages and motivates our team of exceptionally guest oriented Heartists.
• Provide coaching; leadership development; and goal setting with hotel department heads.
• Assist in the preparation of the pre-opening and annual Operations Budget/Plan and achieve the profit objectives therein.
• Brings proven pre-opening and project management experience required to navigate both short‑term operational initiatives and long‑range capital plans.
• Analyses guest feedback, quality metrics, and audit results to drive structured improvement plans and sustained excellence throughout the year.
• Provide active leadership role in the culture of Health and Safety and accident prevention
• Must possess and naturally exude a strong sense of style, polish, and discretion reflective of an ultra‑luxury flagship property.
• Assume the responsibilities of the General Manager in his/her absence

Qualifications

Experience & Qualifications

• Minimum 10 years of progressive hotel operations leadership experience, ideally within luxury or ultra‑luxury environments recognized by Forbes Travel Guide, or comparable global luxury rating organizations.
• Minimum 5 years in a senior leadership role (Hotel Manager, Director of Operations, Director of Rooms) within a Forbes‑rated, Leading Hotels of the World, or similarly acclaimed luxury hotel or resort.
• Bachelor’s degree in hospitality management, Business, or a related field preferred.
• Proven experience leading complex, multi‑department operations, preferably within a luxury mixed‑use or residential hotel recognized for excellence in service, design, and guest experience.
• Strong working knowledge of luxury hotel systems, financial and labour reporting, and productivity tools, with demonstrated experience meeting the standards and rigor associated with top‑tier luxury rankings and brand audits.
• Proven team-leader with outstanding motivational skills and coaching ability.
• Ability to motivate developing leaders to act as entrepreneurs while implementing innovative, profit driven, guest satisfaction oriented solutions.
• Comfortable working evenings, weekends, holidays and various schedules

Leadership Style & Personal Attributes

• A calm, emotionally intelligent leader who thrives in dynamic environments.
• Warm, composed, and deeply service‑oriented, even under pressure.
• Highly analytical with sound judgment and attention to detail.
• Naturally curious, proactive, and solution‑focused.
• Committed to creating an exceptional place to work, stay, dine, and return to.

Additional Information

• Employee benefit card offering discounted rates at Accor properties worldwide
• Complimentary duty meal
• Opportunity to develop your talent and grow within your property and across the world!
• Ability to make a difference through our Corporate Social Responsibility & Sustainability activities

Our Commitment to Diversity & Inclusion

• We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.