Night Team Member

Job Description

As our next Night Receptionist, you…

• Are the ‘face of Novotel Glasgow’, extending a warm welcome to our guests during the night, putting their well-being at the heart of everything you do, while adding your personal touch to their stay.
• Assist in the general running of the hotel at night and support other departments to set up for the next day.
• Are an autonomous and passionate individual, dedicated to continuously improving the quality of the hotel's services.
• Undertake night audits and hotel safety checks to make sure everyone in our hotel is safe and looked after.
• Ensure a wonderful guest experience.
• Ensuring that all charges are accurate and posted on a timely basis.
• Handling all calls promptly and professionally.
• Document accurately all internal and guest messages. 
• Use every opportunity to promote hotel facilities and maximise sales through sound product knowledge and selling skills.
• Attend to other duties as requested by Management and Supervisors

Qualifications

• Prior experience working with OPERA Cloud
• Customer Service

To help you navigate your role, and support your success you will be trained in all front of house related functions and the safety of the property and people.

Our mission at Glasgow Novotel is to create memorable moments for our guests, by connecting hearts from arrival to farewell.

A job, a career or a calling - whatever brings you here, we have something for you!

If you feel you are the right candidate for the role as our Front office Night Team Member please click ‘apply’ now! We’d love to hear from you!