Specialist, Strategic Account Management

Job Description

Vendor management Function

• Manage key vendors for foodpanda, including conducting store visits, troubleshooting problems, fostering loyalty, and acting as the main contact
• Assist in strategic planning to improve shop performance
• Monitor and analyze account performance, proactively addressing issues, and coordinating with marketing for effective campaign execution
• Negotiate with vendors on commissions and exclusivity to support revenue, coordinate for deals and campaigns, and manage high item not delivered rate shops
• Monitor and analyze KPIs to improve performance, and prepare to discuss these with management
• Collaborate with team and vendors to set up and execute initiatives and projects that enhance growth, profitability, and customer experience
• Responsible for acquiring new vendors as assigned to expand the business portfolio
• Meeting and signing Strategic Key Vendors and getting them on board.
• Ensure continuous growth in orders through – New Vendor Onboarding, Existing Inventory Optimization, and activation

Support Function

• Assist in ad-hoc project rollouts
• Participate in regional monthly meetings
• Collaborate with various departments to enhance vendor performance and address issues
• Support other teams such as QA and Sales by collecting pertinent data
• Complete other tasks as assigned by the line manager
   

Qualifications

• Bachelor's Degree in Business or related discipline
• Fluent in English 
• Proficiency in MS Office (Word, Excel, PowerPoint) and Google Drive (Basic to Advanced)
• Familiarity with Salesforce is a plus
• Minimum 2 years of job-related experience
• Effective communication across geographical and cultural boundaries, and the ability to navigate large matrix organizations
• Strong analytical, problem-solving, and strategic planning skills
• Efficient management of internal and external stakeholders
• Excellent verbal and written communication skills and competent presentation skills
• Willingness and ability to adapt to a rapidly changing and high-growth environment
• Strong negotiation skills
   

Additional Information

• Dynamic and challenging working environment with a steep learning curve.
• Culture that empowers you to take full ownership of your work and career.
• Great working atmosphere with regular company and team events.
• Opportunity to be part of a happy, high functioning, vibrant and smart team committed to diversity and inclusion.
• Competitive package, incentives, allowances, food perks, insurance, and more.
• Commitment to developing you personally and professionally.