Client Services & Project Coordinator

We are a staffing agency recruiting on behalf of a growing business seeking a highly organized and relationship-driven Client Services & Project Coordinator.

This role is ideal for someone who thrives at the intersection of client communication, project coordination, and operational excellence. You will serve as a key point of contact for clients while supporting project delivery, stakeholder management, and internal team coordination.

The ideal candidate is proactive, detail-oriented, and confident managing multiple priorities while maintaining exceptional client relationships.

KEY RESPONSIBILITIES:

CLIENT SERVICES & RELATIONSHIP MANAGEMENT

• Serve as a primary point of contact for clients, ensuring a positive and professional experience

• Build and maintain strong client relationships through consistent communication and follow-up

• Manage client inquiries, requests, and escalations in a timely manner

• Coordinate meetings, status updates, and stakeholder communications

• Ensure client expectations, deliverables, and timelines are clearly communicated and managed

PROJECT COORDINATION & DELIVERY

• Support projects from initiation through completion, ensuring deadlines and deliverables are met

• Coordinate internal teams, vendors, and stakeholders to ensure smooth project execution

• Maintain project documentation, timelines, and status reports

• Monitor project risks, dependencies, and action items

• Assist with resource planning and workload coordination across teams

OPERATIONS & PROCESS IMPROVEMENT

• Develop and maintain operational processes, workflows, and standard operating procedures

• Identify opportunities to improve efficiency and streamline administrative processes

• Track project performance metrics and prepare management reports

• Support process optimization and continuous improvement initiatives

• Assist with executive and team coordination when required

REPORTING & ADMINISTRATION

• Prepare client reports, project updates, and operational summaries

• Maintain accurate records, documentation, and databases

• Support budgeting, vendor coordination, and administrative functions where required

• Monitor project milestones and ensure timely completion of deliverables

REQUIRED QUALIFICATIONS:

• Previous experience in Client Services, Customer Success, Account Management, Project Coordination, Operations, or a related role

• Strong stakeholder and relationship management skills

• Excellent written and verbal communication skills

• Strong organizational and time management abilities

• Ability to manage multiple projects and competing priorities simultaneously

• Experience coordinating cross-functional teams and stakeholders

• Proficiency with project management and collaboration tools

• High attention to detail and strong problem-solving abilities

PREFERRED QUALIFICATIONS:

• Experience working in a remote environment

• Exposure to project management methodologies such as Agile or Waterfall

• Experience using tools such as Asana, Monday.com, ClickUp, Jira, Trello, or similar platforms

• Experience supporting client-facing projects or service delivery teams

• Budget tracking, procurement, or financial administration experience

• Experience within professional services, consulting, marketing agencies, technology, or financial services environments

WHAT WE'RE LOOKING FOR:

• A natural relationship builder who enjoys working with clients and stakeholders

• Someone who is highly organized and able to keep multiple moving pieces on track

• A proactive problem-solver who takes ownership of outcomes

• A professional communicator who can confidently engage with clients and leadership teams

• Someone who thrives in a fast-paced environment and remains calm under pressure

• A team player who values collaboration and continuous improvement

SUCCESS IN THIS ROLE LOOKS LIKE:

• Strong and lasting client relationships

• Projects delivered on time and within scope

• Clear communication between clients and internal teams

• Improved operational efficiency and process effectiveness

• High levels of client satisfaction and stakeholder engagement

• Accurate reporting and proactive issue resolution