Key Responsibilities

Customer Relationship Management- Serve as the primary point of contact for customers during afterhours operations. Build and maintain strong customer relationships by providing exceptional service and resolving issues promptly.
Load Management and Order Fulfillment- Build, book, and manage customer shipments from pickup through delivery. Ensure accurate and timely data entry into Transportation Management Systems (TMS) and provide shipment status updates.
Quoting, Pricing, and Negotiation- Prepare customer quotes, bid on spot boards, and negotiate pricing with carriers and customers. Balance competitiveness with profitability to maximize margins.
Operational Problem Resolution- Proactively identify and resolve shipment delays, carrier issues, and customer concerns. Collaborate with internal departments including claims, carrier services, sales, and operations to ensure successful load execution.
Performance and Revenue Management- Drive revenue growth, margin improvement, and customer retention. Monitor key performance indicators (KPIs) including load count, revenue, margin, customer satisfaction, and operational efficiency.

Work Environment

Fast-paced logistics and transportation environment requiring multitasking and strong attention to detail.
Remote work setting after completion of training, requiring self-motivation and independent decision-making.
Frequent interaction with customers, carriers, and internal teams through phone, email, and collaboration platforms.
Use of transportation management systems, reporting tools, and communication software throughout the workday.

Days and Shift Information

Night shift schedule: 6:00 PM – 3:00 AM with a one-hour break typically occurring around 10:00 PM or 11:00 PM.
Position transitions to a remote work environment after successful completion of in-office training and demonstration of proficiency in afterhours operations.
Standard workday consists of 8 hours.

Education

High school diploma or equivalent required.
Associate’s or Bachelor’s degree in Business, Logistics, Supply Chain Management, or a related field preferred but not required.

Experience

Previous experience in logistics, freight brokerage, transportation, supply chain, or customer service preferred.
Familiarity with transportation management systems (TMS) and logistics operations required.
Experience using logistics and transportation platforms such as McLeod, MercuryGate, DAT, Truckstop, and E2open preferred.
Proficiency with Microsoft Office Suite, Excel, Teams, Dialpad, and reporting tools such as Power BI.
Strong understanding of shipment management, pricing, customer service, and operational processes.

Personality Traits

Excellent verbal and written communication skills.
Strong problem-solving and critical-thinking abilities.
Highly organized with effective time management skills.
Strong negotiation and relationship-building capabilities.
Customer-focused with a commitment to service excellence.
Team-oriented while maintaining the ability to work independently in a remote environment.
Self-starter who thrives in a dynamic, fast-paced setting.
Detail-oriented with the ability to manage multiple priorities simultaneously.

Pay/Benefits/Perks

$34/hr-$37.50/hr
Accrue up to five days PTO in first year. Two-weeks vacation, plus one week PTO accrue on first anniversary.
Medical, Dental, Vision, Life Insurance, Disability
Other benefits include Doc-On-Demand, Tuition Reimbursement, Paid Volunteer Day, Employee Assistance Program

All your information will be kept confidential according to EEO guidelines.

Logistics Specialist