Order-to-Cash (O2C) Team Leader - SSC

Job Description

Undertake a leader role and be expected to manage the O2C team. The primary responsibilities will include but not limited to:

• Leadership & Team Performance Management:
  • Lead, mentor and coach O2C team member to ensure timely, accurate and customer-centric service delivery.
  • Allocate workload, provide day-to-day guidance and support team members in resolving complex issues.
  • Monitor team performance, work quality, pending items and adherence to timelines.
  • Conduct training and knowledge sharing to strengthen team capability and ensure alignment with company policies and best practices.
• O2C Process Management & Stakeholder Coordination
  • Oversee the end-to-end order to cash process, including invoicing, collections, cash application, dispute follow-up and receivables control.
  • Work closely with internal and external stakeholders to ensure smooth operations and timely issue resolution.
  • Assess current processes, procedures and systems, and propose improvements to enhance efficiency, compliance and service quality.
  • Support ERP implementation, UAT, process enhancement and audit activities related to receivables.
  • Ensure O2C activities comply with company policies, accounting standards, financial regulations and internal control requirements.
• Reporting, Analysis & Management Insights
  • Prepare weekly and monthly AR Aging reports with clear and action-oriented comments.
  • Manage receivables reporting for month-end closing, ensuring completeness, accuracy and timely submission.
  • Analyze AR data and O2C trends to identify risks, overdue issues, process gaps and improvement opportunities.
  • Monitor key O2C performance indicators and provide insights or action plans to improve collection effectiveness and receivables control

Qualifications

• 4 to 6 years of AR experience in in SSC, regional finance hub or multi-country service environment.
• Experience in commodity trading company and in leading a small team (1-2 members) is preferable but not required.
• Ability to work under stress and respond to tight deadlines
• Fluent in English
• Strong accounting knowledge
• Proficient in Microsoft Word, Excel, Outlook, Accounting software.
• Knowing SAP and Irely is a plus
• PBI is an advantage

Additional Information

• Confidentiality - Deal with sensitive and confidential matters
• Integrity - Honest and has high level of ethics
• Strong Organization Skill
• Detail Oriented – Attention to details
• Team work - Pleasant with others, displays a cooperative attitude
• Have "own it" culture
• Responsive, smart & fast learner and continuously learning and developing  
• Positive attitude
• Critical thinking
• Leadership skills