Collection, Specialist

Master Works is seeking for a Collection Specialist who will be responsible for managing accounts receivable collections, ensuring timely payment of outstanding invoices, reducing overdue balances, and maintaining positive relationships with corporate clients. The role requires proactive communication with customers, coordination with internal departments, and effective dispute resolution to support the company's cash flow objectives.

Key Responsibilities

• Monitor customer accounts and identify overdue balances.

• Contact customers via phone, email, and other communication channels to follow up on outstanding invoices.

• Negotiate payment arrangements and resolve payment issues while maintaining strong customer relationships.

• Investigate and resolve billing discrepancies and invoice disputes in coordination with Sales, Operations, and Finance teams.

• Maintain accurate records of collection activities, customer communications, and payment commitments.

• Prepare aging reports and provide regular updates on collection status and delinquent accounts.

• Escalate high-risk or significantly overdue accounts to management when necessary.

• Reconcile customer accounts and ensure proper allocation of payments.

• Support month-end closing activities related to accounts receivable.

• Ensure compliance with company policies and contractual payment terms.

Requirements

• Bachelor's degree in accounting, Finance, Business Administration, or a related field.

• +2 years of experience in collections, accounts receivable, or credit control, preferably in a B2B environment.

• Strong understanding of accounts receivable processes and collection techniques.

• Experience handling corporate customers and commercial accounts.

• Proficiency in Microsoft Excel and ERP systems (SAP, Oracle, Microsoft Dynamics, or similar).

• Excellent communication and negotiation skills.

• Strong analytical and problem-solving abilities.

• Ability to manage multiple accounts and prioritize workload effectively.

Preferred Qualifications:

• Experience in a service-based industry.

• Knowledge of credit management and customer account reconciliation.

• Familiarity with aging analysis and cash flow reporting.

Job Location: HQ