Usher

Who are we hiring?

The Usher/Ticket taker will warmly welcome guests to the Venue, answer their questions and direct or if applicable, escort them to seats in an efficient and professional manner. Checks, tears, or scans guests’ tickets. Ensures that the rules and regulations of the Arena are being adhered to.

What will you do?

• Welcome, greet and direct or escort guests to seats in an efficient and courteous manner
• Check, tear or scan guests’ tickets
• Resolve guest seating issues
• Assist with wayfinding and monitoring guests for any issues
• Provide guest service and answer questions as requested; be familiar with the Venue including locations of restrooms, food and beverage stations, etc.
• Respond accordingly to guest issues including illness, injury, altercations; resolve issues as they arise, escalating to Supervisor/Security as required
• Maintain a presence in the Venue, monitoring assigned sections throughout the event; proactively addressing customer needs/issues
• Ensure that all standard guest policies and procedures of the Venue are being adhered to
• Aid guests with disabilities to accessibility locations when requested
• Label seating areas as directed by a supervisor.
• Provide exceptional experiences for our guests, partners, and team members, including by adhering to our appearance and presentation guidelines while on-site.

What do you need to succeed?

• Ability to work in a crowded, fast-paced environment; calm under pressure
• Strong interpersonal and communication skills
• Positive, energetic, enthusiastic, and upbeat attitude with a passion for helping guests.
• Customer Service or Hospitality experience required (or strongly preferred)
• Maintains a professional manner, presence, and appearance always while on premises/duty.
• Comfortable handling customer situations in a highly sensitive, heightened, and urgent environment; comfortable working with large crowds.
• Must be a member or join Local 176
• Must be able to pass and maintain certification in a comprehensive alcohol management program.
• This position is part time and is scheduled based on events.

Special Requirements

• Must be comfortable operating a limited mobility lift.
• Must be comfortable with heights.
• Must be knowledgeable to use a handheld PDA.
• Must be able to traverse steps and be able to walk and stand long periods of time
• Ability to carry, lift, push, pull up to 30 lbs;
• Flexibility to work including nights, weekends, holidays, split shifts, in a 24 X 7 environment.
• Must be able to work within an environment with loud noises and everchanging visuals.
• Must be willing to rotate to various posts within a shift as needed, based on business need.

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