Director of Quality

Job Description

The Director of Quality is responsible for developing, implementing, and maintaining quality management systems that ensure consistent delivery of high-quality products and exceptional customer experience. This role drives a culture of continuous improvement, data-driven decision-making, and operational excellence by partnering cross-functionally across manufacturing, supply chain, and engineering. The position oversees regulatory compliance and leads initiatives to improve overall quality performance and customer satisfaction.

Key Responsibilities

Quality Strategy & Leadership

• Define and execute site quality strategy aligned with global standards and regional objectives
• Lead the Quality organization, including Quality Engineering, Supplier Quality, Lab/Testing, and Quality Systems
• Establish and monitor KPIs to measure quality performance and drive accountability
• Promote a culture of continuous improvement and data-driven decision-making
• Partner cross-functionally to develop and deploy quality improvement initiatives

Operational Quality Excellence

• Ensure robust quality control processes across manufacturing operations
• Drive adherence to Bosch Production System (BPS) and Lean/Six Sigma methodologies
• Lead initiatives to reduce defects, scrap, rework, and customer returns
• Ensure quality readiness for new product launches (APQP, PPAP, process validation)

Customer & Supplier Quality

• Serve as primary point of contact for customer quality concerns and lead resolution (8D)
• Monitor and improve customer satisfaction metrics (PPM, complaints, warranty trends)
• Collaborate with Supplier Quality to manage supplier performance and issue resolution
• Build strong partnerships with customers and suppliers to drive proactive improvements

Quality Systems & Compliance

• Ensure compliance with ISO 9001 and applicable regulatory standards
• Maintain audit readiness and lead internal and external audits
• Oversee quality documentation (control plans, FMEAs, SOPs, work instructions)
• Ensure adherence to corporate policies and governance frameworks

Cross-Functional Collaboration

• Partner with Manufacturing, Engineering, Operations, and Supply Chain to ensure “quality at source”
• Support capital projects, automation, and digital transformation initiatives
• Integrate quality early in product and process design (DfX principles)
• Contribute to strategic planning, cost optimization, and capacity expansion efforts

Data, Analytics & Continuous Improvement

• Utilize data and analytics tools (e.g., Power BI, Minitab, SAP) to identify trends and improvement opportunities
• Lead root cause analysis and corrective actions using structured methodologies (8D, DMAIC)
• Drive continuous improvement aligned with plant and divisional goals
• Champion Industry 4.0 and digital quality initiatives

Key Performance Indicators (KPIs)

• Customer PPM and warranty cost reduction
• Internal defect rate and cost of poor quality
• Audit performance (internal and external)
• Timely resolution of quality issues
• Supplier quality performance

Qualifications

Basic Qualifications

• Bachelor’s degree in Engineering, Quality, or related field 
• 10+ years of experience in quality and manufacturing environments
• 5+ years in a leadership role managing cross-functional teams
• Strong knowledge of Bosch Production System, ISO9001, IATF 16949, APQP, PPAP, FMEA
• Willingness to travel as require (up to 15%)

Preferred Requirements

• Master's degree
• CQM, CQE and Six Sigma certification is preferred
• Proven experience in high-volume manufacturing or complex assembly
• Proven track record of implementing successful quality improvement initiatives
• Strong knowledge of quality management systems and methodologies
• Excellent analytical and problem-solving skills, ability to interpret complex data
• Proficiency in data analysis and reporting tools
• Outstanding communication and interpersonal skills, with the ability to interact effectively with all levels of the organization
• Strong project management skills and ability to manage multiple priorities
• Demonstrated leadership skills with the ability to motivate and influence teams
• Proficiency in Microsoft Office Suite

Additional Information

Equal Opportunity Employer, including disability / veterans 

*Bosch adheres to Federal, State, and Local laws regarding drug-testing. Employment is contingent upon the successful completion of a drug screen and background check. Candidates who have been offered the position must pass both screenings before their start date. 

Your well-being matters at Bosch! We offer a competitive compensation and a benefits package designed to empower you in every area of your life. This includes premium health coverage, a 401(k) with generous matching, resources for financial planning and goal setting, ample paid time off, parental leave, and comprehensive life and disability protection. We're investing in your success!