Mental Health Crisis Support Worker

To provide frontline mental health crisis support and intervention to individuals in the South West of England, operating within NHS Band 4 scope to assess, triage, and de-escalate acute psychological distress.

Job Duties and Responsibilities

• Respond to crisis calls within target timeframes
• Conduct mental state risk assessments accurately
• De-escalate acute distress safely and effectively
• Signpost or refer to appropriate ongoing care
• Maintain clear, timely clinical records

Required Qualifications

• NVQ Level 4 or equivalent in Health & Social Care
• Experience in mental health or crisis settings
• Knowledge of Mental Health Act and safeguarding
• Ability to work shifts including nights and weekends
• Valid driving licence for community-based work
• Risk assessment
• Mental state examination
• Crisis de-escalation techniques
• Safeguarding procedures
• NHS clinical record systems (e.g. RiO, SystmOne)
• Triage and signposting
• Empathy and active listening
• Resilience under pressure
• Clear communication
• Team collaboration