F&B Attendant

Job Description

• Greet and welcome guests and assist with enquiries

• Assist guests with menu offerings and maximise sales opportunities through knowledge of product and suggestive selling. 

• Effectively take orders and ensure accuracy by repeating order(s) to the guests. 

• Input orders promptly ensuring the kitchen can fulfill their duties effectively. 

• Check ordered meals on collection from kitchen and deliver to guests promptly to maintain temperature and appearance; ensure items are announced. 

• Be knowledgeable of and operate within the Food Safety Program (e.g. Awareness of allergies and dietary requirements)  

• Maintain hygienic food service techniques at all times. 

• Take responsibility for your designated section and station. 

• Promptly answer the telephone and maximize sales opportunities through knowledge of product and suggestive selling. 

• Involved in the service of a variety of functions and events.  

• Setup and reset specific Conference & Function activities as directed. 

• Be knowledgeable of and operate within appropriate outlet and hotel liquor licensing guidelines and House Management Policies. 

• Maintain currency of Responsible Service of Alcohol (RSA) certification, amendments and updates and adhere to RSA principles. Notify your manager/supervisor if you require assistance. 

Qualifications

• Customer service experience or experience in a similar environment  

• An awareness of food safety practices preferred. 

• Responsible Service of Alcohol certificate. 

Additional Information

Competencies

• A strong understanding of food safety requirements.
• Flexibility about the area of work, duties and responsibilities that you will be required to perform
• Self-motivated with genuine passion for hospitality and guest experience
• Well presented with an eye for detail and strong organisational skills
• Calm and professional demeanor in all instances, confident in conflict resolution and complaint handling
• Excellent time management and communication skills including rapport building between internal and external stakeholders
• Strong focus and passion for hotel operations
• Good interpersonal skills with ability to communicate with all levels of team members