Catering Sales Manager

Job Description

Catering Sales Manager 

The Catering Sales Manager is responsible for managing and servicing Wedding Room Group Blocks, local catering events and other group . This role is ideal for a detail-oriented, customer-focused professional who thrives in a fast-paced, guest-centered environment.

The Catering Sales Manger serves as the main point of contact from inquiry through event execution, ensuring a seamless experience for both internal and external clients. Success in this role comes from your ability to anticipate client needs, manage details efficiently, and deliver the refined level of service that defines the Novotel brand.

What You’ll Be Doing

Client Relationship Management

• Serve as the primary sales contact for all Wedding Group Room Blocks
• Serve as the primary contact for all local catering events and small room blocks.
• Build and maintain strong relationships with local clients and repeat partners.
• Conduct site inspections, tastings, and planning meetings to ensure all client expectations are met.
• Respond promptly to inquiries and prepare detailed proposals and contracts.

Event Coordination and Execution

• Plan and manage all aspects of small meetings, events, and social functions — from setup to billing.
• Work collaboratively with Banquets, Culinary, Front Office, and Operations to ensure flawless execution.
• Manage event details including menus, AV needs, room setup, and guest room logistics.
• Monitor event progress on the day of execution and ensure timely communication of changes or requests.

Sales & Revenue Management

• Achieve or exceed assigned revenue targets for catering and small group room segments.
• Maximize revenue opportunities through creative upselling and menu enhancements.
• Prepare accurate event orders, BEOs, and group resumes in a timely manner.
• Ensure all billing and post-event follow-up are handled promptly and accurately.