Guest Service Agent

Job Description

We are looking for a full-time Guest Service Agent who enjoys engaging with and assisting guests and colleagues.  You will support the Front Office Assistant Managers with daily tasks at Reception and create a welcoming space for our guests. Offering the award rate of $25.70 per hour (increasing from 1 July) plus applicable penalty rates, this role offers a great development opportunity to grow your skills and confidence in a busy hotel in the heart of Melbourne's conferencing precinct and to be a part of the global Accor community.

Your responsibilities will include:

• Providing a unique and personalized experience for each guest at our hotel by creating connections and using creative ways to exceed guest expectations.
• Ensuring a warm and professional check in and check out experience for every guest
• Supporting the wider front office team when required, including concierge and reservations
• Taking and directing incoming calls and responding to guest requests
• Sharing information about the hotel and the local area with our guests
• Maintaining the presentation of the front desk and hotel lobby

Qualifications

• Availability to work a rotating roster including early mornings, evenings, weekends and public holidays. Occasional overnight shifts may be required.
• Excellent written and verbal communication skills
• Ability to work in a fast-paced environment and to prioritise tasks
• Knowledge of the Opera property management system would be an advantage, however training will be provided for the right candidate
• Proficiency in Microsoft Office and good keyboard skills
• Familiarity with Melbourne and the ability to make recommendations to guests is desirable 
• Current RSA, or willing to obtain prior to commencement
• You must have current full-time working rights in Australia. We are unable to provide sponsorship for this role.

Additional Information

Benefits and Perks

At  Accor, we are committed to ensuring our people feel welcome and valued by creating an inclusive and supportive environment. We offer a positive work culture, global Accor and partner discounts including accommodation and dining, career progression, learning & development opportunities and the environment to learn a wide range of skills as part of a global hospitality brand. Our hotel offers discounted staff meals, barista coffee and car parking in the DFO centre, and easy access to public transport.

Become a Heartist and work in an environment where we encourage you to bring your real self to work, unleash your creativity and have fun!

Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

Accor - Careers - Our Philosophy