Job Description
We are currently seeking an experienced Customer Care Specialist to join our customer-focused, supportive team. This role is ideal for someone who thrives in a fast-paced environment and focuses on excellent customer service. The Customer Care Center shift is 11:00 AM - 7:30 PM (EST).
Primary Responsibilities:
- Performs customer scheduling functions via high-volume customer phone calls, emails, and online scheduling requests.
- Communicates with team members regarding schedule additions/changes
- Communicates with hospital staff and/or doctors regarding schedule additions/changes
- Enters and updates work orders within an online scheduling system
- Updates customer notes in CRM system
- Conducts confirmation calls
Qualifications
Skills, Experience and Qualifications Required:
- Experience working in a high volume call center environment
- Scheduling experience
- Strong customer service skills
- Professional phone demeanor
- Works well under pressure during high volume calls
- Problem solving skills
- Ability to adapt to urgent priorities
- Ability to resolve scheduling conflicts quickly
- Ability to work independently with minimal supervision
- Strong attention to detail
- Ability to multi-task
- Thrives in a team culture environment
- Computer proficiency in Microsoft Office applications
- Previous CRM experience helpful
- Dependable
Hourly rate / Benefits at ForTec Medical:
- Competitive hourly rate
- Independent working atmosphere.
- Build relations with physicians and medical professionals at multiple medical facilities.
- Train with the top medical technologies.
- 401k plan with generous company match (to qualified employees).
- Medical, dental, vision, disability, and life insurance.
- Health and Wellness Rewards Program.
- Generous PTO allowance.
Join ForTec Medical - make YOUR impact today!
Additional Information
All your information will be kept confidential according to EEO guidelines.
The Company is an equal opportunity employer. As such, we provide equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, gender, citizenship, ethnicity, national origin, age, disability, pregnancy, genetic information, sexual orientation, status as a member of the United States armed forces, veteran status, or any other protected characteristic in accordance with applicable federal, state, and local laws.
Other open roles at ForTec Medical(6)
ForTec Medical, an industry leader, is dedicated to improving patient health and healthcare by delivering innovative surgical technologies on demand. For more than 35 years, we have mobilized surgical technologies—including the broadest array of lasers—to hospitals, surgery centers and physician offices on an as-needed basis. Physicians enjoy the latest generation of surgical technologies from certified medical device manufacturers. Our highly-trained ForTec Clinical Technology Specialists will support your case and ensure safe operation of the equipment. Hospitals and healthcare professionals enjoy ForTec’s pay-per-use model, which avoids costly capital investments, technology obsolescence risk and staffing headaches. From humble beginnings in Northeast Ohio, ForTec has experienced explosive growth throughout the U.S. and now our network of service centers stretches coast-to-coast, serving customers in the contiguous 48 states. ForTec’s core values—commitment to excellence, integrity and positive culture—along with our entrepreneurial spirit, are our foundation. We take pride in delivering distinctive service excellence each and every day and helping to improve the lives of patients.
Key team members
Jake Skaggs
John Parker
Trevor Carlson
David Henison
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