Assistant Housekeeping Manager

Job Description

1- Operational Excellence & Quality Control
•  Supervise daily housekeeping activities, allocating tasks and room assignments efficiently based on daily occupancy and arrival lists.
•  Conduct rigorous inspections of VIP rooms, guest rooms, public spaces, and corridors to ensure total compliance with Mövenpick and Accor hygiene standards.
•  Coordinate seamlessly with the Front Desk to provide real-time updates on room statuses and accommodate early check-ins or special guest requests.
•   Partner closely with the Engineering/Maintenance department to log defects, schedule deep cleaning, and execute preventative room maintenance.
2. Team Leadership & Talent Development
•   Manage, motivate, and mentor a team of Supervisors, Room Attendants, and Public Area Cleaners, 
•   Assist in recruitment, onboarding, and regular performance evaluations of departmental staff.
•   Conduct daily briefings and design ongoing training programs covering standard operating procedures (SOPs), chemical safety, and premium guest interactions.
•   Manage staff scheduling, attendance tracking, and payroll reporting in alignment with local Egyptian labor laws.
3. Inventory Management & Cost Control
•   Monitor and manage inventories of linens, uniforms, guest amenities, and cleaning chemicals, ensuring efficient usage and minimizing waste.
•  Assist in ordering and tracking supplies while remaining aligned with the department's monthly operating budget.
•   Oversee the hotel's Lost & Found procedures, ensuring strict documentation and safekeeping of guest property.
4. Guest Experience
•  Address guest complaints and specialized requests promptly, professionally, and with a solution-oriented mindset.
•  Review guest satisfaction surveys (such as TrustYou or internal Accor metrics) with the team to identify areas for operational improvement.
 

Qualifications

Education: Diploma or bachelor’s degree in hospitality management, Business Administration, or a related field.    Experience: 3 to 5 years of progressive housekeeping experience in a 5-star hotel, with at least 1–2 years in a supervisory or assistant managerial capacity.
Brand Familiarity: Prior experience working within the Accor network or a premium international brand is highly preferred.
 

Additional Information

• Good communication and customer contact skills
• Service oriented with an eye for details
• Ability to work effectively and contribute in a team
• Self-motivated and energetic
• Well-presented and professionally groomed at all times